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December 16, 2023
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December 16, 2023
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MarkD's Reviews

Geek Squad - In-Home Consultation

We'll design and lay out a home theater system to fit your needs. At the time of your consultation, you will receive a coupon good for the full purchase price of this service, redeemable on any future home theater purchase $499 & up. Have questions about this Geek Squad service? Ask fellow shoppers and Best Buy staff. Share your answers.

My Best Buy® Member
This user is a My Best Buy® Member and is getting points for their purchases. They may have received My Best Buy® bonus points for submitting reviews.
My Best Buy® Member
Tech Insider Network
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
Tech Insider Network

Customer Rating

NIGHTMARE

on December 16, 2023

Posted by: MarkD

When my CD Recorder broke due to a moderate power surge - The Output Jacks stopped working and so the player still played but did not accept sound when recording. Tried numerous pieces of equipment but still could not accept sound on the output jack.

Anyhow called the Squad and they set up an appointment and said they could fix it. I arrive there and they tell me there is not much they could do but may be able to do something like send it out - then the manager of teh department turned me away. He was polite but unhelpful and said though they may know how to fix it the only do so for newly bought equipment. I am VERY ANGRY. I asked to see his boss and he refused.

This organization is joke. They likely do not even know how to program a watch. Also when I needed help finding a product some worker was on his cell phone and refused to help me and told me he would be a minute. He was about 20 minutes. I saw him outside talking on his cell at some points. Easy job when you do not have to help a customer and can be on your phone all day.

Mobile Submission: False

No, I would not recommend this to a friend.

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