We'll program your remote control for simple, intuitive operation of your TV and home theater components. This service is recommended for advanced learning remotes such as Harmony Remotes by Logitech. Have questions about this Geek Squad service? Ask fellow shoppers and Best Buy staff. Share your answers.
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
I have had good experiences in the past. Maybe this is just a fluke, but tonight my Bluetooth stopped working. This has happened in the past and a remote connect has been able to fix it, but this time, I was connected to a tech who told me it was fixed and disconnected--when it clearly wasn't. Then I tried again and I was connected to the same tech again. I recognized the name so I asked if it was the same one. He said yes. I said it wasn't fixed and he disappeared quickly and transferred me to someone else who did the same thing. He disconnected before it was fixed and sent me an email saying "I assure you it's fully functional." Two techs in a row who lied to me saying they fixed it, and disappeared before I could let them know it wasn't working. I'm thinking about canceling my subscription. I've had good service in the past, but this experience was horrible.
Vibrant 4K cinematic experience - Unlock a complete 4K Ultra HD experience with support for leading HDR formats, Dolby Vision, Dolby Atmos Audio, access to the latest 4K content, and a lightning-fast processor, Fire TV Stick 4K enables you to experience the beauty of 4K Ultra HD movies and shows on your TV. Includes the Alexa Voice Remote with dedicated power and volume buttons to control your compatible TV, soundbar and receiver. Plus, convenient preset app buttons make it easy to go directly to your favorite apps.
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.