Are you wanting to get a wall mount installed? If so, then they will charge you to install the wall mount and then they'll hook up your TV for free with it. I've had five wall mounts installed on my property. The wall mount setup is $149.99 plus tax. If you don't want a wall mount and just want them to take it out of the box and set up the stand for you, then they'd probably charge the same price, since they'd have to come out and everything. I'd recommend just getting a neighbor to help you if that's all you need done. But if you need a wall mount, get it professionally done with Best Buy Geek Squad. They know their stuff and do it perfectly every time.

For non-members, the return policy is 15 days. For elite members, it's 30 days. For elite plus members, it's 45 days. In order to become an elite or elite plus member, you have to sign up to retrieve points, and then you accumulate points through purchases. The more you purchases, the higher your member status. Then after so many months of inactivity or insufficient purchases, the status decreases.

If you're not a member, then you'll have 15 days to return the TV after purchase. In my experience, Best Buy has kept my receipt electronically in their system. There's been a time or two where I forgot it and they were able to pull it up. As long as they're able to verify the product is theirs, you probably won't have a problem. Still, you want to keep your receipt. When you do make a purchase, however, ask for an electronic receipt e-mailed to you. You can't lose those and you can pull them up on your cell phone!

Photos and videos are supported by this device, so I'm not sure what your question is. If you mean your operating system is not recognizing the device, it may be an operating system issue and you may need to try and connect via a different computer with a different operating system.