Drop of Internet connection by printer after 5 minutes of working.
After many hours of Tech Support calls, there is a concensus that there is an issue between the AectionTec 784 modem router and the HP Envy 120 printer . I am about to try a different make of modem router on the DSL line to see if that resolves the issue. Firewall is off, new port on printer tried, new printer tried. Tests have been run by Verizon and HP with no fix. I have seen a few other comments about this same problem but no fixes except different printer or router. Have any other users found.an answer?
Unfortunately, the Actiontec router connected to Verizon may indeed be the problem. I have a similar setup (Actiontec router connected to Verizon FiOS), and I have installed three different brands of wireless printers (Epson, Canon and HP), and none had worked consistently after initial installation and setup. I am not sure if its the router, or Verizon, or a combination of the router and Verizon together. However, when I send a print job to the HP Envy 120 and it hangs in my printer queue, I noticed if I turn the printer off then back on, the print job in the queue will then print successfully. It's a pain, but it is a work-around that works for me. I hope this helps a little. BTW unlike the HP, turning the Epson and Canon printers off then on, did NOT result in successful wireless printing.
10 years, 7 months ago
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Posted by:
FairfaxK
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Fairfax, VA