elroyskimms
 
 
elroyskimms's Stats
 
Reviews
  • Review Count
    1
  • Helpfulness Votes
    20
  • First Review
    September 12, 2016
  • Last Review
    September 12, 2016
  • Featured Reviews
    0
  • Average Rating
    1
 
Reviews Comments
  • Review Comment Count
    0
  • Helpfulness Votes
    0
  • First Review Comment
    None
  • Last Review Comment
    None
  • Featured Review Comments
    0
 
Questions
  • Question Count
    0
  • Helpfulness Votes
    0
  • First Question
    None
  • Last Question
    None
  • Featured Questions
    0
 
Answers
  • Answer Count
    1
  • Helpfulness Votes
    0
  • First Answer
    September 12, 2016
  • Last Answer
    September 12, 2016
  • Featured Answers
    0
  • Best Answers
    0
 
 
Back to top
 
elroyskimms's Reviews
 
NETGEAR - Dual-Band N600 Router with 8 x 4 DOCSIS 3.0 Cable Modem
NETGEAR - Dual-Band N600 Router with 8 x 4 DOCSIS 3.0 Cable Modem
The NETGEAR Dual-Band N600 Router with 8 x 4 DOCSIS 3.0 Cable Modem with N600 simultaneous dual band WiFi router and integrated DOCSIS 3.0 cable modem, provides 8x faster download speeds, up to 340 Mbps. It's CableLabs DOCSIS 3.0 Certified to work with U.S. cable Internet providers.
 
Useless LAN Settings, Useless Support
Customer Rating
1.0 out of 5
1.0
Posted by: elroyskimms
from Charlotte, NC
on September 12, 2016
I swore off buying Netgear years ago, but Time Warner Cable told me I needed a new modem and this was the only one on their compatibility list that was in-stock. I broke my "NO MORE NETGEAR" rule and 24 hours later, I already regret the decision.
First, Netgear support is absolutely useless. I called in once, it went through the voice prompts, rang twice, and hung up on me. Second call connected me to a foreign call center who didn't know the difference between Local Area Network and Wide Area Network. He put me on hold so he could consult his manual and then he hung up on me. I'm currently sitting on-hold for the 3rd call, 15 minutes in, and waiting.
Second, the device comes configured for 192.168.0.1 on the LAN side. There is also a Guest network which I have disabled. My home is already setup with 192.168.2.* (print server, backup server, desktops, laptops, etc etc etc). When I try and change the LAN settings on this Netgear, it tells me there is a LAN overlap with some other network on the router but it won't tell me which network it is. Google search tells me the Guest network is 192.168.2.* and that is where the overlap is. However, the Guest network is disabled. So there is no overlap. Also, there is no way to change the Guest network subnet. Which means I have to spend a few hours completely reconfiguring my entire home network in order to make this piece of junk work. Well the nearest Best Buy is 20 minutes away and I can do the math. 40 minutes to return this brick and get something else (that is NOT Netgear) or 3 hours reconfiguring my home. Which do you think I will choose???
Third, this device has been on the market for 2 years and there is not a single firmware update available. Netgear has put 0 effort into maintaining this product. This LAN subnet conflict is the perfect example of something that can be fixed with a firmware update, but they haven't updated ANYTHING. EVER. AT ALL. NOT ONE SINGLE FIX. If Netgear has abandoned this product line, you shouldn't buy it.
Oh, and I'm now 30 minutes into my 3rd Tech Support call. I've been escalated to a different department who knows what a LAN is, and now I've been disconnected... again...
No, I would not recommend this to a friend.
My Best Buy number: 0318178224
+19points
20out of 21found this review helpful.
Share this review:
Facebook Twitter
 
Back to top
 
elroyskimms's Questions
 
elroyskimms has not submitted any questions.
 
Back to top
 
elroyskimms's Answers
 
NETGEAR - Dual-Band N600 Router with 8 x 4 DOCSIS 3.0 Cable Modem
NETGEAR - Dual-Band N600 Router with 8 x 4 DOCSIS 3.0 Cable Modem
The NETGEAR Dual-Band N600 Router with 8 x 4 DOCSIS 3.0 Cable Modem with N600 simultaneous dual band WiFi router and integrated DOCSIS 3.0 cable modem, provides 8x faster download speeds, up to 340 Mbps. It's CableLabs DOCSIS 3.0 Certified to work with U.S. cable Internet providers.
 

upgradeable?

is the c3700 N600 upgradable from the 802.11n, to the new standard 802.11ac via firmware? I saw several listings that showed it could be upgraded. is this true?
No, there are no firmware updates for this product. This has been on the market for years and Netgear abandoned it on Day 1.
7 years, 9 months ago
by
Posted by: 
elroyskimms
 
Back to top