GatorGirl
 
 
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    August 24, 2014
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Toshiba - Canvio Slim II 500GB External USB 3.0/2.0 Portable Hard Drive - Black
Toshiba - Canvio Slim II 500GB External USB 3.0/2.0 Portable Hard Drive - Black
Store up to 500GB of your personal files on this Toshiba Canvio Slim II HDTD205XK3D1 hard drive, which is preloaded with NTI Backup Now EZ software, so you can enjoy customizable backup options. The slim, lightweight design enables simple portability.
 
Won't restore my data after laptop factory reset
Customer Rating
2.0 out of 5
2.0
Posted by: GatorGirl
from Merritt Island, FL
on August 24, 2014
Ease of Use
3.0 out of 5
3.0
Performance
1.0 out of 5
1.0
What's great about it: Price, ease of installation, registration
What's not so great: Won't restore my data after laptop factory reset
Purchased to back-up my laptop before returning it to Best Buy under warranty. Best Buy did a factory reset on my laptop & once I got it back, I went to restore my data I had stored on the Toshiba device. However, it asked me to re-register the product again (I assume since I now had a different MAC address that the device did not recognize), which I attempted to do, but it came back saying that the device was already registered. The device shows that it is half full of data but I cannot access it. Plan B is to contact Toshiba to solve the problem.
This product has... Included software is not useful, Attractive design/portable
About me... Budget Conscious, Work with large multimedia files, Need a simple backup solution
No, I would not recommend this to a friend.
Compatible with...:PC
Verified Purchaser:Yes
My Best Buy number: 0575571370
My Best Buy number: 0575571370
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WD - My Passport Ultra 2TB External USB 3.0 Hard Drive - Black
WD - My Passport Ultra 2TB External USB 3.0 Hard Drive - Black
This WD My Passport Ultra external USB 3.0 hard drive features password protection and hardware encryption to keep up to 2TB of data secure. WD SmartWare Pro software automatically backs up data to the drive or the Cloud for easy file management.
 

FALLING

I bought it in january 2014. My WD fall down, and now I cant get access to the data, what can I do? I live in Argentina! Thanks for your help! This is the product I bought: WD - My Passport Ultra external disc USB 30 de 2 TB - black - WDBMWV0020BBKNESN
Contact Toshiba through their main website Toshiba.com (Click on Toshiba for The Americas/Argentina: http://latin.toshiba.com/?locale=es_AR®ion=Argentina) or contact them by phone. If purchased in January of 2014, then it is STILL under warranty (even though the warranty may be void if the product is damaged)! Did you register the product when you first purchased it? If not, do so before contacting Toshiba about the problem. It is not too late to register it. You can do this online through their website. I'm wondering if you meant to say "FAILING" rather than "FALLING" in the question you posted. There is a big difference....because if you dropped the device (as in "FALLING"), the warranty may no longer be valid. But a product FAILURE within the first year would a product defect, in which case you should most certainly attempt to either get your money back, or else request a replacement (REGARDLESS of whether or not you can restore your saved data!!)!! Good luck!!
9 years, 8 months ago
by
Posted by: 
GatorGirl
 from
Merritt Island, FL
 
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