If you're still experiencing the same problem, assuming you have model 650 when you hit watchTV if your cable shuts off press the HELP button, on the remote LCD you will see it asking you a set of questions Ex. did this fix the problem (yes) (no).... it will eventually ask you if your cable is on, if no hit the no option it will then turn on your box asking you once again if the cable box is on, assuming it is hit the yes option on the remote. it should reprogram and fix the issue.