how do u heat the water
brand new today how does the water heat mine was cold and kcup didn't even empty
If the water goes thru the brewer without heating the water then its a manufacturers default and you need to take it back to the store and get another one. I've had mine for over a year without any issues except for once that the water wouldn't go thru the cycle, that was a fluke which only happened one day and I don't know how it got fixed the next day.
As for the k-cup not emptying out, that may be because of one of the following issues:
1.You didn't use the device that comes with the brewer for k-cups,
2.You didn't press the lever for the k-cup holder down, or
3. The k-cup was not put into the k-cup holder correctly or the hole punchers were not sharp enough.
I believe I had #2 & 3 issue once each.