Is it normal for a BT device to lose connection when I store my phone in my pocket?
I recently purchased the Plantronics Marque 2 Bluetooth device and have had issues with the connection being lost when my phone is not in direct line of sight with the device or when I store the phone in my pocket. Is this normal of these types of devices?
It is most likely the bluetooth transmitter in your phone. The signal should allow you at least that distance. I have found that removing the bluetooth connection profile and restarting your device can fix this issue. For continued problems the best thing to do is back up your device using a cloud and reset your device. This will clear any software issues. There is a possibility that your Marque 2 has a defective transmitter but outside of returning it or sending it in on the warranty, your device is a good place to start. To verify, I would connect to other devices and test the range for those before deciding that your Marque 2 is defective. I hope this helps.
10 years, 3 months ago
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Posted by:
swagster
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Colorado Springs