Unhappy
 
 
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    November 25, 2014
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    November 25, 2014
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    November 25, 2014
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Unhappy's Reviews
 
Samsung - 31.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Samsung - 31.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Cook delicious meals for the whole household with fresh-tasting ingredients. This Samsung refrigerator keeps produce crisp, stores meats and cheeses at optimum temperatures, and makes frozen foods last longer.
 
Terrible Service / Defective Design
Customer Rating
1.0 out of 5
1.0
Posted by: Unhappy
on November 25, 2014
Bought this refrigerator and within 10 days best buy had to replace it with another one. the "wide open pantry drawer" falls off its rails and binds up not allowing the drawer to be pulled out all the way. The four technicians that have been here to service the second unit have said it is a design defect that cant be repaired until Samsung redesigns the drawer rails. I have had the second unit 60 days and have had four service technicians out to replace parts.I have patient with Samsung trying to get this unit replaced with something different but all I continue to get is the run around. Now the ice maker is leaking and drips down the front of the fridge and on to the floor. I spent alot of money on this product and expected quality from Samsung but the service I get is the worst. DO NOT PURCHASE THIS MODEL! - 323TEDBSR
No, I would not recommend this to a friend.
+3points
3out of 3found this review helpful.
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Samsung - 31.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Samsung - 31.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Cook delicious meals for the whole household with fresh-tasting ingredients. This Samsung refrigerator keeps produce crisp, stores meats and cheeses at optimum temperatures, and makes frozen foods last longer.
 

Snapping-Popping noise when pulling out freezer drawer

At some times - not all the time - when the bottom freezer door is pulled out a popping noise happens when the drawer is about 4 inches extended - it seems to be coming from the lower right of the drawer - but I cannot see anything binding or loose or in the way - any ideas?

Also - what is that antennae looking wire that is screwed to the top rear of the unit?

thx
There is a spring loaded latch on the side of the freezer drawer. when the drawer is pulled out the spring is compressed, it is so when the drawer is closed the spring latch keeps the drawer closed tight. the latch does not stay engaged and the poping sound you hear is the spring popping the latch.
9 years, 5 months ago
by
Posted by: 
Unhappy
 
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