Samsung does not stand behind its products!!!
Bought an upper model side by side refrigerator in June. 2 months later, it went into Demo Mode (low energy for lighting, but no cooling) by itself and ruined the new food we'd had to buy when the old fridge went out. When I demanded reimbursement for the food, I was told to submit a detailed list, which I did (and which we did not exaggerate to take advantage). 4 phone calls later (each of which takes 40+ minutes), we were advised that in order to receive compensation, they'd have to send a service tech out - fine - but if he found no defect, WE'D be charged for a service call! Like anyone has hours and hours to fake an issue for about $70 worth of food we're asking to be replaced!! HORRIBLE, HORRIBLE CUSTOMER SERVICE!!