GeekSquadSupport
 
 
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    September 27, 2016
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    October 27, 2023
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Sit back and let a Geek Squad agent install your latest PC component. From hard drives and memory to optical drives, graphics cards, printers, scanners and MP3 players, we’ll make sure your hardware is working properly no matter where you bought it.
 

I had dropped my computer and now all it’s giving me is this (hardware scan complete with no issues, No bootable devices were found possible, ex) How much would it cost to fix it and what will happen to the photos that are on the computer?

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Sorry to hear about your computer issues Zoona. We should be able to diagnose the problem and offers solutions, but we'd have to check the computer out first to be sure. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
3 years, 6 months ago
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GeekSquadSupport
 
Make sure to protect your new portable audio product. A Geek Squad® Product Replacement Plan enhances and extends your manufacturer warranty and gives you peace of mind if your product isn't working properly.If your portable audio product fails for an issue that we cover but your manufacturer doesn't, we'll replace your product (if one is available) or reimburse you.
 

Hi, I bought Some skull candy headphones a couple months ago and one of the earbuds stopped working, I do not have the original packaging. If I just showed up with the headphones will I still be able to replace them?

Thanks for your question, Jeff! We should be able to process the Geek Squad Replacement for your headphones regardless of original packaging. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
3 years, 6 months ago
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GeekSquadSupport
 
We can quickly and professionally set up your new printer or solve issues with your current printer. Our skilled Geek Squad Agents will unbox and set up your new printer and connect it to up to 2 devices if desired. We will also connect your printer to your Wi-Fi network and perform updates. Our Agents are also here to help if you are having trouble with your current printer. We will troubleshoot the functionality of 1 printer and up to 2 devices. Agents will perform essential diagnostic checks on your printer and determine if there are any jams or shortages of paper, ink and toner. Once the problem is identified, we’ll get your printer working properly as soon as possible.
 

I hava a older hp 6198 printer that i would like to hook ul to my new hp envoy x360 omputer. How soon czn j get someone out here to try to put it together,

Thanks for your question! Available appointments vary based on location, time, and Agent availability. For support with scheduling, please call us at (800) GEEK-SQUAD or (800) 433-5778.
3 years, 6 months ago
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Posted by: 
GeekSquadSupport
 
A Geek Squad Agent will remotely help you setup or troubleshoot one software application.
 

My computer says it is unable to install windows. I just purchased this computer

Thanks for reaching out, Aerin! We would be happy to look into this issue for you and provide support. To get started, please call us at (800) GEEK-SQUAD or (800) 433-577 or visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
3 years, 6 months ago
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GeekSquadSupport
 
 Computing Device Support and Simple Repair
Computing Device Support and Simple Repair
Let a knowledgeable Geek Squad Agent help diagnose your device issue and provide solution recommendations.
 

Looks like most services are geared towards computers. I'm having some trouble with my sound bar that Geek Squad hooked up for me. Is this service covered?

Thanks for your question, Steph! We should be to assist with your sound bar issues. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
3 years, 6 months ago
by
Posted by: 
GeekSquadSupport
 
Make sure to protect your new printer or scanner. A Geek Squad® Product Replacement Plan enhances and extends your manufacturer warranty and gives you peace of mind if your product isn't working properly.If your printer fails for an issue that we cover but your manufacturer doesn't, we'll replace your product (if one is available) or reimburse you.
 

Can you add second tray to this printer?

Hi there, Ria. Thanks for your question! More than likely, you wouldn't be able to add a second tray onto a printer. If it possible, I'd recommend checking the manufacturer's website as they may have parts for purchase like this. I hope this helps out. If you have any further questions, please reach out to us and let us know!
3 years, 7 months ago
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Posted by: 
GeekSquadSupport
 
You're excited to buy a home audio product — now, make sure to protect it. Geek Squad® Protection enhances your manufacturer warranty and gives you extended coverage when the warranty ends. Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't (like failure due to a power surge). If something goes wrong after the manufacturer warranty ends, rest easy; you won't be stuck with a huge repair bill. Geek Squad Protection has your back and will take care of any covered repairs.
 

Does the 4 year protection start when the manufacturers warranty ends? If it starts at time of purchase, is it possible to get the expiration date changed to when you actually take delivery of it and not at time of purchase?

Hi there. Thank you for your question! The Geek Squad Protection normally will start at the time of purchase. In this case, if you're having a product delivered, it will not go into effect until the product is in your possession. I hope this helps out! Please let us know if you have any further questions or concerns.
3 years, 7 months ago
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Posted by: 
GeekSquadSupport
 
Let a knowledgeable Geek Squad Agent work with you to create a personalized recovery plan for your hard drive, flash drive, memory card or just about any device that stores data.The agent will initiate your drive diagnostic for $49.99, which will determine the integrity of your data. If data recovery is necessary, your product will be shipped to the Data Recovery Division at Geek Squad® City. This work can take a significant amount of time to complete, and the actual recovery cost will vary depending on the condition of the data.*
 

I downloaded pictures from my iPhone to my Mac through iCloud and then deleted them off my iPhone and then they automatically deleted off my Mac as well. Can I go to an old backup on my phone to get the photos back or download a data recovery program?

Hi there, Maddie. Thanks for reaching out about this. I'm sorry to hear about what happened! If your iCloud was set to store previous backups, we may be able to "revert" those pictures back to the devices by going back to an older save. I hope this helps out! I'd recommend not saving any pictures until we look at it. This can lessen our chances of success. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
3 years, 7 months ago
by
Posted by: 
GeekSquadSupport
 
Let a knowledgeable Geek Squad Agent work with you to create a personalized recovery plan for your hard drive, flash drive, memory card or just about any device that stores data.The agent will initiate your drive diagnostic for $49.99, which will determine the integrity of your data. If data recovery is necessary, your product will be shipped to the Data Recovery Division at Geek Squad® City. This work can take a significant amount of time to complete, and the actual recovery cost will vary depending on the condition of the data.*
 

How discrete are Geek squad workers? Do they look at our private files when recovering data from external hard drives?

Hi there. Thank you so much for your question! Geek Squad agents are held to very high standards regarding client privacy. They are not to look into private files while performing data transfers, recoveries, etc. I hope this helps out. If you have any specific questions with this, we'd love to hear it. You can reach out to your local Best Buy's Geek Squad or call us at (800) GEEK-SQUAD or (800) 433-5778.
3 years, 7 months ago
by
Posted by: 
GeekSquadSupport
 
 Basic TV Mounting - 55&quot; and Smaller
Basic TV Mounting - 55" and Smaller
Have our installers quickly and professionally mount and secure your TV to a wall. In addition, we will connect new or existing TV up to corresponding video components and existing AC power outlet, ensure that all wires and cables are neatly dressed, and make sure the work space is clean when we finish.
 

I purchased a new TV that will be replacing an older wall mounted TV in my family room. In addition to the new TV install remount, will they install the old TV in a new location for me if I purchase another wall mount? Will there be an additional charge?

Hey there. Thank you for your questions! We can absolutely install the new TV in the family room and install the old TV in its new location. Most likely, this would be treated like two separate installs. So there would be the additional charge there. I hope this helps and makes sense. Please let us know if you have any further questions or concerns with this or are ready to go!
3 years, 7 months ago
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Posted by: 
GeekSquadSupport