We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Range. Please see below for some troubleshooting tips.
Before cleaning, ensure all controls are off and the surface is cool.
Turn on the Cooktop lockout function (depending on the model) to prevent unintentional use of the burners. Always follow label instructions on cleaning products.
Do not use steel wool, abrasive powder cleansers, chlorine bleach, rust remover, or ammonia to avoid damaging the cooktop.
Remove food/residue with a scraper designed for ceramic glass cooktops. For best results, use the scraper while the cooktop is still warm but not hot to the touch. It is recommended that you wear oven mitts while scraping the warm cooktop. Hold the scraper at approximately a 45° angle against the glass surface and scrape the residue. It will be necessary to apply pressure to remove the residue.
Apply a few dime-sized drops of affresh® cooktop cleaner / ceramic glass cooktop cleaner to the affected areas. Rub the affresh® cleaner onto the cooktop surface with the blue cooktop scrubbing pad. Reasonable pressure is needed to remove stubborn stains. Allow the cleaner to dry to a white haze before proceeding to Step 3.
Polish with a clean, dry cloth or a clean, dry paper towel. Repeat Steps 1 – 3 as necessary for stubborn or burned-on stains. https://producthelp.whirlpool.com/Cooking/Wall_Ovens_and_Ranges/Ranges/Cleaning_and_Maintenance/Cooktop/Cleaning_Ceramic_Glass_Cooktop_-_Electric_Range
If these troubleshooting steps do not resolve your concerns, we welcome the opportunity to investigate further. Please reach out to us directly:
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Live Chat: https://www.whirlpool.com/services/contact-us.htm l (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
We look forward to connecting with you soon!
4 weeks, 1 day ago
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Posted by:
WhirlpoolTeam