Hello Cheryl, here are somethings you can check. Feet may not be in contact with the floor and locked. Front and rear feet must be in firm contact with floor, and washer must be level to operate properly. Washer may not be level. Check floor for flexing or sagging. If flooring is uneven, a 3/4" (19 mm) piece of plywood under your washer will reduce sound. See “Level the Washer” in Installation Instructions. Load could be unbalanced. Load items in loose heaps evenly around the washplate. Adding wet items to washer or adding more water to basket could unbalance washer. Do not tightly pack. Avoid washing single items. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!
7 years, 9 months ago
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WhirlpoolTeam