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Thank you for sharing your insights with us. We regret that you have had a negative experience with your Whirlpool® Refrigerator ice maker. Please review the following professional troubleshooting tips for this concern:

Ice Maker Status and Reset: Confirm the ice maker is turned on. If it is on but not connected to a water line, it can cause buzzing and over-cooling in the refrigerator/freezer sections. Minor issues may be resolved by locating and pressing the reset button or by performing a power cycle (unplug for one minute). For specific instructions, refer to How to Turn the Ice Maker On (https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Side_By_Side_Refrigerator/Ice_and_Water_Concerns/Ice_and_Dispenser_Concerns/Ice_Production/Not_Making_Ice/Not_Making_Ice_-_Side_by_Side_Refrigerator#s13394). Also, see https://youtu.be/m5oTM6thFig .


Ice Ejection Failure: If the ice maker is producing ice but not ejecting it into the bin, reset the unit by unplugging the refrigerator for one minute. Check for ice production a few hours after the reset.
Door Installation and Connections: For newly installed units, verify that doors are properly installed (consult the Installation Instructions/Owner's Manual). Confirm doors do not rub against adjacent surfaces. Check the water dispenser tube and wiring connections at the bottom of the freezer door hinge per the Installation Instructions.


Temperature Controls: Factory settings are preset to the ""mid setting"" for normal use. Since a warm refrigerator can impact ice production, consider adjusting the controls to a colder setting. Allow at least 24 hours between temperature adjustments for stabilization.


Water Pressure: Optimal water pressure is critical for efficient ice production and dispensing. Low pressure can result in slow dispensing, small/hollow ice cubes, or low/no ice production. Review Ensuring Correct Water Pressure (https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Tips_and_Tricks/Ensuring_Correct_Water_Pressure) for details. Note that reverse osmosis (RO) systems can reduce water pressure further; review Ensuring Correct Water Pressure (https://producthelp.whirlpool.com/) for RO system information.


Water Line Installation: The refrigerator requires a cold water supply using 1/4"" (6.35 mm) O.D. soft copper or PEX tubing, including a service loop. Ensure the water supply line is free of kinks; straighten the line to restore flow and pressure. Avoid pushing the refrigerator too far back against the wall to prevent pinching the line. See https://youtu.be/22Ee78VfBdE.


Water Filter: A clogged or improperly installed filter can restrict water flow, leading to low ice production. The filter should be replaced every 6 months or as needed. Whirlpool recommends everydrop® water filters (https://www.everydropwater.com/). See https://youtu.be/LIP-Za8XnzU.


Filter Flushing: The system must be flushed after every filter change or initial installation to remove excess air and carbon. Air in the system can cause dripping, small/hollow ice cubes, or cloudy water. The required flush volume varies by filter; refer to the filter's instructions. See https://youtu.be/D2W8jNl5PYs.

Please review the troubleshooting tips provided. If the issue persists, we recommend contacting Whirlpool® directly at 800-253-1301 for further assistance. Our representatives are available Monday through Friday from 8:00 AM to 6:00 PM EST.

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