Hi joan, we're sorry to hear of the issue you are having. The troubleshooting for this issue can be found on page 14 of the Owner's Manual, linked here: https://bit.ly/3O2JFHh also on the top of that page is how to access the product help for your unit as well. If, however you still require assistance, please don't hesitate to reach out to us directly at Whirlpool 866-698-2538 M-F 8 AM to 6 PM ET
We hope this helps!
3 years, 5 months ago
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WhirlpoolTeam