wrong cartridge
my new HP printer uses 62 and I bought and opened 63. Can I use them, both color and black and white!
You can only interchange inks if it is made with the same cartridge. Check it against the old one. If it's wider, longer, taller or just different it won't fit. You should be able to take it back, if you haven't removed the tab on the cartridge &/or destroyed the packaging...