Intermitent outage
I am a Best Buy manager and have a customer with this kit. He complains that while watching a movie the red light will come on showing no connection and he does not get the base sounds. Once he turns it off and back on then it will work again for a while before losing connection again. Some one has told him the light is only green when base is being transmitted and it is working fine. Can you verify this for me either way?
If he is still getting sound from his subwoofer, it has not disconnected. If he is not getting sound from his subwoofer, it has disconnected.If it is truly disconnecting, he may need to re-examine the way he is hooked up. He should not use a Y-connector if his subwoofer does not have an LFE input. Only use right or left input; using both makes the subwoofer see 2 inputs and sum them (double them). This in turn will make you set the level at the receiver low enough that the transmitter will intermittently loose it. Also, the level setting at the subwoofer should be set at the mid-level at the start of the set-up. Setting it at max could also cause the LFE output at the receiver to be set too low.