Hello Joe! The film isn't supposed to be ejected until all film is used. Ejecting this can cause the film to lose it's placement and it wont allow the film that was disturbed, to develop. As in for the White film, it is possibly a issue with the camera. Sometimes you need to make sure the filter is on the filter the camera is telling you to be on. If this possible solution doesn't work, I suggest you bring it in to Best Buy. Each camera comes with a year warrenty and I see you posted this 11 months ago. If you got the camera the same month you posted, you still have a month left. If you bought it a month before the issue, then this month would be the last month. With this warrenty they will either fix or replace your camera. Hope this helps!