No. My TIVO purchased through BestBuy started making fan noises two days ago. I called TIVO, who did not show my TIVO box on their computer. I even gave them my account information, including password, so they could access my activation account established when I hooked it up. I asked them for the address and procedure for sending back the box for a replacement, but they could not give me the address because I do not have an account with them (but how am I receiving TIVO services if I don't show up in their accounts?) They are moving the problem up the chain of bottom feeders through escalation, so I may hear something in the next few days. So far, it has been pretty frustrating trying to get a quiet replacement OTA TIVO for my nonexistent $399 one for which I have the receipt and lifetime service. Best Buy, of course, has their 15 day exchange policy, so I am beyond help there also.