If that's the case I would first do a master reset on the device. If the issue still happens then I would take in back to Best Buy and request an exchange.
To do a reset...
1. With the device turned off, press and hold the Volume Up key.
2. While holding the Volume Up key, press and hold the Power key.
3. Release both keys when the Recovery Booting message is displayed in the top left corner and the Galaxy Tab 3 logo appears.
4. Press the Volume Down key to scroll to wipe data/factory reset.
5. With wipe data/factory reset highlighted, press the Power key.
6. Press the Volume Down key to scroll to Yes --delete all user data, and then press the Power key.
7. Once the wipe is complete, press the Power key to select reboot system now.
8. The master reset is now complete. The device will restart.
Hope this helps.
9 years, 7 months ago
by
Posted by:
JeniC
from
Marysville, WA