ChadS
ChadS's Stats
- Review Count3
- Helpfulness Votes0
- First ReviewNovember 3, 2023
- Last ReviewDecember 26, 2023
- Featured Reviews0
- Average Rating2.3
Reviews Comments
- Review Comment Count0
- Helpfulness Votes0
- First Review CommentNone
- Last Review CommentNone
- Featured Review Comments0
Questions
- Question Count0
- Helpfulness Votes0
- First QuestionNone
- Last QuestionNone
- Featured Questions0
- Answer Count1
- Helpfulness Votes0
- First AnswerDecember 26, 2023
- Last AnswerDecember 26, 2023
- Featured Answers0
- Best Answers0
ChadS's Reviews
If you'd like to handle the installation yourself, there are some required parts you'll need. You can add them to your cart on the next screen.
Horrible customer service, horrible service work
Customer Rating
1.0
I had two separate installations done at the Best Buy Grand Junction store, and I am thoroughly disappointed in the work and in the customer service I’ve received from Best Buy do yourself a favor and find another shop to do the work. I’ve spent nearly 3 hours on the phone trying to reach somebody to answer my questions and Best Buy is great at one thing and that is deflecting deflecting deflecting they will never give you somebody to talk to. I was steered to file a claim with Sedgwick and they responded by telling me to contact the store supervisor or manager everyone that I’ve talked to him has agreed that this is a horrible experience and then I should get some response but nobody and I mean nobody can get me a direct supervisor or a corporate customer service rep that can answer my questions. Take your business elsewhere.
No, I would not recommend this to a friend.
Verified Purchaser:Yes
Mobile Submission: True
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If you'd like to handle the installation yourself, there are some required parts you'll need. You can add them to your cart on the next screen.
Horrible service and horrible customer service
Customer Rating
1.0
So far this has been a very painful experience. I live in rural Colorado and it is a five hour round-trip to the closest Best Buy in Grand Junction. I had two appointments. The first one to get four speakers installed in my four-door truck. The second was to get an amplifier Set up to create better sound and quality. Needless to say, I made both of these appointments and was very open about my drive time and the communication I had with the shop. I had to make a special trip each time to get the work done. However, after a few days, I figured out that they had not installed my door panels Correctly and hooked up my wiring appropriately. I had to make a third trip to Best Buy to have them pop the door panel off and low and behold there was the wire unplugged from my windows. There was very little sympathy or even a sorry or a follow up to me they wanted to keep it out of the books , and so they never made an appointment for this third visit. Two weeks went by and my nephew was riding in the backseat, which is very rare. I very rarely have anybody back there and low and behold the rear passenger door window won’t roll down either. I have tried to reach out to the Best Buy Grand Junction store And it has been nearly impossible to reach anybody to file a complaint. I have spent three hours on the phone back-and-forth with a Best Buy representative that is not from Grand Junction and offers very little to no help at all. They forced me to file a claim with Sedgewick who responded to me via email within 72 hours, telling me to contact a supervisor or manager from that store as there policy does not cover this type of coverage. But insisted that I should contact the Best Buy store to get this resolved. Needless to say, I’ve spent another hour on the phone today. Getting nowhere the Best Buy customer service representatives that have been answering the phone the day after Christmas must’ve been in a really bad mood, everyone I talk to with the exception of the very last person was absolutely horrible and don’t care about helping people. I finally had a gentleman respond and sent a message to the store so that a manager would call me back, I’m still waiting and I’m still trying to remain patient but this is absolutely ridiculous.
No, I would not recommend this to a friend.
Verified Purchaser:Yes
Mobile Submission: True
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Fantastic Support
Customer Rating
5.0
I really appreciate the help and support I’ve received on my F-150 sound system upgrade. They have helped answered any and all questions I’ve had regarding my install and proper components. Super happy with the professionalism and communication I’ve had with both techs from the Grand Junction store.
I would recommend this to a friend!
Verified Purchaser:Yes
Mobile Submission: True
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ChadS's Questions
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ChadS's Answers
Have a pair of non-component speakers installed neatly, reliably, and professionally by a Geek Squad Autotech, where door panels or back seat removal is required. Our Autotechs workmanship is warrantied for life. Plus, if you ever sell your vehicle we'll reinstall your factory speakers for free. Additional materials fees apply; see below for more details.* After completing your order, you will receive a confirmation e-mail that contains a redemption code. You can then schedule your appointment by calling 1-800-GEEK SQUAD (1-800-433-5778). Please print your Geek Squad confirmation e-mail and be ready when the Agent arrives at your chosen location.