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- First reviewSeptember 12, 2016
- Last reviewSeptember 12, 2016
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Hamasdegh's Reviews
Tackle tough stains with this white top-loading washer from Maytag. The stainless steel basin provides 4.3 cubic feet of space - enough room for 18 towels in one load. The PowerWash system combats tough stains in clothing. This top-loading washer's deep wash cycle raises and lowers water levels automatically to ensure full submersion.
Customer Rating
3
Lousy Service from BEST BUY
on September 12, 2016
Posted by: Hamasdegh
Verified Purchase:Yes
On September 6, 2016 we purchased a Maytag 4.3 CF Top Load washer (Model MVWX655DW) and a Maytag 7.0 CF Electric Dryer (Model MEDX655DW) for what we thought a good arrangement at Best Buy.
Best Buy delivery crew arrived on time on September 9,2016 and completed the installation of the Dryer to our satisfaction. However, we noticed that the washer was being delivered as an open box item. This became a more serious issue when the crew told us that they were unable to complete the installation because as an open box item a part missing (e.g. the hose for the evacuation of laundry water)!
On closer inspection we also found out that the said washer was damaged as it carried several scratches on the sides and in the front that could be seen with naked eye. It was obvious that the delivery center had failed to send us a unit that met the requirements of what we had contracted for during our visit to the store.
Indeed, when we were at the store shopping for the two items, we had noticed floor samples of the same model and make that were being discounted at 20% or even 30 % in some cases. We declined the option of buying any of these units and instead paid the price for the unit as advertised by Best Buy.
Please note that this item was on sale in several stores of Houston at the same price and conditions but having been Best Buy customers for over 20 years in different US locations we decided to do our shopping at Best Buy. It seems we have made a mistake and our confidence in Best Buy has been badly shaken.
We have been to the store and talked on line with several people of the customer service unit to understand what happened and why. Everybody at Best Buy has agreed with us that this was a deplorable incident and we were right in rejecting delivery. And yet as of now no one from Best Buy has contacted us to tell us when a replacement unit will be delivered to our house.
On closer inspection we also found out that the said washer was damaged as it carried several scratches on the sides and in the front that could be seen with naked eye. It was obvious that the delivery center had failed to send us a unit that met the requirements of what we had contracted for during our visit to the store.
Indeed, when we were at the store shopping for the two items, we had noticed floor samples of the same model and make that were being discounted at 20% or even 30 % in some cases. We declined the option of buying any of these units and instead paid the price for the unit as advertised by Best Buy.
Please note that this item was on sale in several stores of Houston at the same price and conditions but having been Best Buy customers for over 20 years in different US locations we decided to do our shopping at Best Buy. It seems we have made a mistake and our confidence in Best Buy has been badly shaken.
We have been to the store and talked on line with several people of the customer service unit to understand what happened and why. Everybody at Best Buy has agreed with us that this was a deplorable incident and we were right in rejecting delivery. And yet as of now no one from Best Buy has contacted us to tell us when a replacement unit will be delivered to our house.
Best Buy expands considerable effort, time and resources to maintain a certain image of itself in the public eye and makes claims that define its operations. I am afraid that these claims do not have any meaning any more for me because what has happened has seriously sapped my trust and confidence in Best Buy.
My Best Buy number: 0209517699
My Best Buy number: 0209517699
No, I would not recommend this to a friend.
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