It's a counter top model that loads from the front. It is very difficult to figure out the amount of detergent to use so dishes come out dirty or filmy. Product says it can fit a set of 6 10.5" dishes, but that is incorrect. In order to fit a dish close to that size you must have the rack halfway into the machine, and maneuver the dish side ways into the slot before replacing the silverware tray. Also, had difficulty returning item when I found out it's more work than it's worth.... it's still sitting in the box in my dining room waiting to figure out how to get it back to Best Buy. Best of Luck finding a better unit.