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September 30, 2014
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September 30, 2014
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GRabs's Reviews

j5create - USB 3.0-to-HDMI/DVI Display Adapter - Black

This j5 create JUA350 adapter lets you add an additional display to your desktop setup through the USB 3.0-to-HDMI/DVI connection for enhanced productivity. The aluminum housing provides a stylish appearance and a durable design.

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This user is a My Best Buy® Elite Plus Member, who has spent $3,500 on eligible purchases and is now getting 1.25 points per dollar. They may have received My Best Buy® bonus points for submitting reviews. They may have also participated in an invitation-only program that provides My Best Buy® Elite Plus Members with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews.
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Customer Rating

Doesn't Work with Mac Mini and OSX Mavericks

on September 30, 2014

Posted by: GRabs

I was looking to set up a third monitor for my home setup, and this product seemed to be promising.

Current Home Setup:
- Late 2012 Mac Mini
- Apple 27" Thunderbolt Display
- (2) 24" 1080P HDMI Monitors (1 Connected with HDMI on Mac Mini)

I found this product online, and looked to work for others in the same scenario. When i got this home, i installed the drivers (as warned and stated numerous times in the packaging) before connecting the device and the monitor to the Mac Mini. After restarting the Mac Mini, i connected the j5Create device to the HDMI Monitor and then to the USB 3.0 port on the back of the Mac. The display lit up and stayed black with no background or title bar. I could move my mouse over to the screen and see the cursor, but that was it.

I emailed and called j5Create tech support for help with this issue. They helped me uninstall the two files the package installed, and reinstall the drivers again. After another couple of restarts, the same results. Come to find out they do not have drivers for OS X Mavericks as of now (9/30/2014) and is in the works with no ETA. That said, hopefully they can release these drivers and drivers for Yosemite coming out next month. I did offer up testing for a Beta driver set, or to work with the engineering team during the QA phase of the release. I was basically shot down with a product that is DOA. Its unfortunate as this could be a great product, but the customer service and tech support at j5Create is a little disappointing.

Bottom line, at this point, the product does not work as intended and in the environment that i have.

My Best Buy number: 0089351482

No, I would not recommend this to a friend.

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