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Purcius
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- Review count2
- Helpfulness votes30
- First reviewMarch 11, 2013
- Last reviewMarch 11, 2013
- Featured reviews0
- Average rating1
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Purcius's Reviews
Replace the OEM radio in your GM vehicle without worrying about losing your OnStar features by using this interface.
Posted by: Purcius
from Fresno, CA
Best Buy installed the wrong part for my vehicle, so this review is not really about the specific product, but more about the lack of knowledge of the installation department. NOT fun to have to pull a harness and rewire a head unit after paying $300 to have the stereo installed.
What's great about it: Nothing
What's not so great: everything
No, I would not recommend this to a friend.
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-3points
0of 3voted this as helpful.
If you'd like to handle the installation yourself, there are some required parts you'll need. You can add them to your cart on the next screen.
Customer Rating
1
Horrible, horrible experience
on March 11, 2013
Posted by: Purcius
from Fresno, CA
Verified Purchase:Yes
I took my truck to Best Buy to have a stereo and back-up camera installed. Not much customer service but I think that has more to do with one person being in the install area. Tech guys aren't usually the most outgoing but on a personality level of 1-10, 1 being the worst or total lack of personality and 10 being the highest, this guy was about a 2. After the install was performed, the stereo sounded horrible. This was $700 head unit, with harnesses and camera it was well over $1,000. I was so taken back that with the volume turned up to full power there was barely anything coming out of the speakers and what sound was produced was unclear and distorted. The Navigation system would not switch from night to day so at night it was like a giant spotlight in my car, the Bluetooth sounded horrible both with me hearing people and them hearing me. The install guys said it all had to do with my speakers being factory and that I would have to get new speakers if I wanted it to sound right. All of the other problems (and there really are too many to list) Best Buy blamed on the unit itself. So I decided to get a second opinion and took my truck to a local stereo place. They re-did the entire install. Best Buy used the wrong harnesses, wired everything wrong, and did not correctly ground anything. After the stereo was re-installed, it sounded PHENOMENAL!! The back up camera is crystal clear now (it was grainy and fuzzy - of course BB blamed it on the quality of the camera and that it had nothing to do with the install) The stereo hits so hard now that I cannot turn it up even 15% of total power and it blasts. The Bluetooth now sounds clear and people on the other end say I sound great. The Navigation now switches from night and day so it is not so bright at night. There are about 7 other things that improved with the new install, just too many to mention.
I am still fighting with Best Buy about refunding me the cost of install. I returned one harness which they did take back since it was all together the wrong part. But since I had to pay for another full install to get it done right, I would expect at least something back. NOT A HAPPY CUSTOMER. So I am still waiting for the install manager to give me a call or email as they have promised. Calls do not get directed to the right places whether I call corporate or the local store so I have had to go into the store twice now to get any kind of information.
I am still fighting with Best Buy about refunding me the cost of install. I returned one harness which they did take back since it was all together the wrong part. But since I had to pay for another full install to get it done right, I would expect at least something back. NOT A HAPPY CUSTOMER. So I am still waiting for the install manager to give me a call or email as they have promised. Calls do not get directed to the right places whether I call corporate or the local store so I have had to go into the store twice now to get any kind of information.
What's great about it: Nothing
What's not so great: Everything
No, I would not recommend this to a friend.
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+29points
30of 31voted this as helpful.
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