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    April 15, 2017
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Hilary's Reviews
 
Samsung's Top Load Washer with 4.5 cu. ft. capacity allows larger loads, so you can spend less time doing laundry. Vibration Reduction Technology keeps loads balanced and quiet even at high speeds, while Self Clean keeps your laundry drum fresh and odor-free, so it's ready for the next wash..
 
Customer Rating
1 out of 5
1
Leakage from the bottom of the machine
on April 15, 2017
Posted by: Hilary
Verified Purchase:Yes
I did a lot of experiment trying to see how I could best use this machine. I liked Deep Wash as it uses more water and submerges most of the clothes under the water, but it leaked during the wash. I immediately returned the machine, and got a new machine of the same model.
To my surprise, the new machine also leaked in the same way!! After the machine does the first cycle of wash for 7-10 minutes, it starts spinning gently (probably to level the load?). While the machine is doing this motion, if you hear splashing sound of chup chup, the soapy water leaks from the bottom of the machine. If you don't hear that chup chup sound, you are fine without a leak.
The funny thing was it never leaked when Normal was selected. Only when Deep Wash was selected, did the machine leak, but not all the time. It only leaked occasionally, which deeply puzzled me. I thought it may be due to the volume or weight of the load, but I couldn’t identify what triggered the machine to leak.
As I had purchased a 5-year plan, I contacted Geek Squad. When the first Geek Squad came over, he could not reproduce any leak and he left without any work. After he left I used the washer with Deep Wash, and it leaked again! The 2nd Geek Squad came one week later, she confirmed a leak but determined it was not worth fixing as it was a brand new machine. I decided to return the machine and not to buy a Samsung washer anymore. If you buy this model, I highly recommend you use Deep Wash many times to ensure the washer does not leak from the bottom. Good luck!
My Best Buy number: 2625784969
My Best Buy number: 2625784969
No, I would not recommend this to a friend.
+156points
181of 206voted this as helpful.
 
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Hilary's Answers
 
Samsung's Top Load Washer with 4.5 cu. ft. capacity allows larger loads, so you can spend less time doing laundry. Vibration Reduction Technology keeps loads balanced and quiet even at high speeds, while Self Clean keeps your laundry drum fresh and odor-free, so it's ready for the next wash..
 

Does the washer determine the load size (large, medium, small) based on weight, or do I have to select it?

It is supposed to do so, but it does not quite do a good job. The problem is when your load is light in weight but bulky, the water level will never be enough. Then you will see a lot of areas of your clothes above the water level and it takes a long time for those areas to get submerged. Small items like socks, hand towels and T shirts are OK. Large items like a bed sheet never get fully submerged if air is captured, making a bubble. I did a lot of experiment trying to see how I could best use this machine. I liked Deep Wash best, but it leaked during the wash. After the machine does the first cycle of wash for 7-10 minutes, it starts spinning gently (probably to level the load?). While the machine is doing if you hear chap chap sound, the soapy water leaks from the bottom of the machine. If you don't hear the chap chap sound, you are fine without a leak. I tried Deep Wash many times, but the leak was random and never consistent. When The first Geek Squad came over, he could not reproduce any leak and he left without any work. The 2nd Geek Squad came, she saw a leak and determined it was not worth fixing (as it was a brand new machine). I highly recommend you use Deep Wash many times to ensure the washer does not leak from the bottom. I had 2 Samsung washers of the same model, and both had the same leak pattern. No more Samsung.
6 years, 11 months ago
by
Hilary