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    April 23, 2016
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Samsung - SmartThings Hub - White
Samsung - SmartThings Hub - White
Samsung SmartThings Hub: Use your compatible smartphone as a remote for your home's smart thermostat, locks, lights and other smart devices when you download the SmartThings app and connect to this hub, which offers up to 100' range to reach smart devices throughout your home. A battery backup provides peace of mind.
 
Customer Rating
4 out of 5
4
Glad I bought it - technology still a bit immature
on April 23, 2016
Posted by: Rusty
Verified Purchase:Yes
I have worked with a number of home automation devices and I find this hub to be as promised relative to supporting a wide range of devices. So I have no regrets in that regard. I have had issues with this hub from the standpoint of working consistently when accessing from my smartphone across my WiFi LAN as compared to accessing from my cellular data network (i.e. WiFi turned off). I have generally received various networking errors when configuring new devices utilizing WiFi from my phone/app and the app seems to work more consistently when I turn WiFi off on my phone and access via cellular data. Not sure why this is but I notice Samsung just issued a new firmware update as of two days ago (4/21/2016) so perhaps this will help. Overall, I find the home automation technology to still be a bit immature in that some devices work better than others and I've run into a fair number of hardware reliability issues at the device level - not related to this hub. But sometimes I find the issues could easily be falsely attributed to the hub by the device manufacturers so be wary when a device maker suggests the issue is with your hub - I have generally found that to not be true - most of my issues have been on the device side of the equation. I don't expect telephone support from any large organizations (like Samsung) but I have emailed Samsung support (support@smartthings.com) and found their support to be responsive and helpful. I have had issues with the Smartthings software/app not being fully mature - for example, the dashboard alerts couldn't be removed/cleaned up so Samsung support had to do that for me from their backend - but they did that readily with an email request. The whole home automation market is still a bit immature as the technology is just past that "early adopter" stage with regard to reliability and consistency. But it does work largely as advertised and I have enjoyed working and experimenting with various devices. In my case, I have both Zigbee and Z-wave devices deployed and have pretty good luck with both using this hub.
My Best Buy number: 3487705048
My Best Buy number: 3487705048
I would recommend this to a friend!
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