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- First reviewJanuary 11, 2017
- Last reviewJanuary 11, 2017
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skifool's Reviews
Enhance audio entertainment with this Sonos Play:1 mini home speaker. Wi-Fi technology lets you pair it with compatible audio devices and other Sonos speakers, while software update function ensures you stay up to date with the latest upgrades. This Sonos Play:1 mini home speaker is humidity-resistant and compact enough to fit in most spaces.
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1
Couldn't even set up Play1, extremely buggy!
on January 11, 2017
Posted by: skifool
Verified Purchase:Yes
I'm a fairly technical person. I've been in systems/networking for 15+ years. The initial QuickStart setup failed so I called SONOS customer support. It took ~45 minutes to get a support technician on the phone. He was good and a decent fellow, but the remediation protocol consisted of factory reset, power cycle, un-plug, replug ethernet, uninstall, re-install application on the phone, etc. Several iterations of each. This feels like not even a "beta" product, but more of an "alpha" product.
FYI, the QuickStart setup instructions are a simple 1-pager, with no further details. That leads one to believe that either a) this is a dead-simple and flawless product to set up or b) they are being eco friendly and provide the actual instructions online. I found theory A to be absolutely false. They may have good instructions online, but I didn't easily find them by searching Sonos' support site.
I let the support guy off the phone once I seemingly was able to connect to the Play:1 speaker, and I thought i was in the clear. But then, it prompted me to update the firmware (a 30+ minute process, which ultimately failed). Mind you, I have this speaker hard-wired (cat 5e ethernet cable that came with the speaker) into my router, so we can't blame 804.11/WIFI protocols for the update or setup failure (note, some WIFI is not supported, e.g. 5 Ghz bands).
Here's the rest of the message that I emailed to SONOS support (which I NEVER received a reply from):
setup did not complete successfully. Once I was able to connect to the Play:1, and label it as "living room", the controller application prompted me that the firmware on the Play:1 needed to be updated before first use. I went through the wizard to update the firmware on the Play:1, and it downloaded and started to update the firmware. After several minutes, it gave me a message "update failed" (or similar). I was not able to connect to the speaker again after multiple attempts. It is still ethernet-wired into my router at this point.
I also re-enabled the legacy 2.4 wifi on my FIOS router and connected my iPHONE to that network, which the Play:1 is also hard-wired ethernet to that router. I went through the factory-reset and tried to connect and setup the Play:1 as a new device to no avail. Multiple resets later, I can't connect to the speaker at all.
I'm really disappointed. Sonos had come highly recommended to me, but this device I got is a buggy piece of excrement. I'm not going to bother trying to configure the second Play:1 I bought, I'm just going to return them both to Best Buy.
My Best Buy number: 2161319014
My Best Buy number: 2161319014
No, I would not recommend this to a friend.
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