Let a knowledgeable Geek Squad Agent work with you to create a personalized recovery plan for your hard drive, flash drive, memory card or just about any device that stores data.The agent will initiate your drive diagnostic for $49.99, which will determine the integrity of your data. If data recovery is necessary, your product will be shipped to the Data Recovery Division at Geek Squad® City. This work can take a significant amount of time to complete, and the actual recovery cost will vary depending on the condition of the data.*
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There was a bit of confusion about what I need to pay and so this slowed down the entire process. Once I was contacted I had to go back to the store and pay the difference they should have charged me to begin with. Then they had to contact the hard drive recovery department and let them know I paid. Then they would start the recovery process. It's been about 9 weeks that I have been without my information.
I am hoping that once I receive my hard drive recovery I can be up and running again.
On another note- everyone has been friendly and professional. Which helps under these stressful circumstances.