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- Review count1
- Helpfulness votes40
- First reviewMay 22, 2017
- Last reviewMay 22, 2017
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- Average rating1
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- First answerMay 22, 2017
- Last answerMay 22, 2017
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Bassinusa's Reviews
The Samsung Grill Cooking Countertop Microwave makes preparing multiple dishes effortless with 1.1 cu. Ft. capacity. The grilling element allows you to enjoy crispy food in minutes. Additionally, the Ceramic Enamel interior provides a durable, scratch resistant and easy to clean interior, making everyday maintenance simple
Customer Rating
1
Terrible warranty service from Samsung
on May 22, 2017
Posted by: Bassinusa
Verified Purchase:Yes
After 90 days the whole panel was dead. We reached out to Samsung Customer Service and ended up bringing the unit to a local repair center that said we should have it fixed by the end of the week. After almost a month, we finally got it back and everything seemed great, until it died again with the exact same problem after less than 3 weeks!!! After calling Samsung Customer Service and explaining that with 2 young children and having to heat milk in the morning, trying to do another repair is just too much of an inconvenience, Samsung said that normally they require another attempted repair but said we could forward them the bill of sale and request a refund instead because of our situation.
After almost a dozen or so calls, emails, and uploads to get the refund issued, only now, after over 2 weeks of back-and-forth, we are being told that we still need to attempt another repair??? Terrible customer service and completely misleading to their loyal customers!!! My last ticket with Samsung was #5117590643. Stay away from Samsung products is you value spending your time with your family rather than Samsung Customer Service.
My Best Buy number: 3513922449
My Best Buy number: 3513922449
No, I would not recommend this to a friend.
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Bassinusa's Answers
The Samsung Grill Cooking Countertop Microwave makes preparing multiple dishes effortless with 1.1 cu. Ft. capacity. The grilling element allows you to enjoy crispy food in minutes. Additionally, the Ceramic Enamel interior provides a durable, scratch resistant and easy to clean interior, making everyday maintenance simple
Why is it so noisy?
Stay away from this product -- go with Panasonic inverter microwave instead. Mine died twice in less than 4 months and of course it was past the 15 day return policy of Best buy too!!!
6 years, 10 months ago
by
Bassinusa
The Samsung Grill Cooking Countertop Microwave makes preparing multiple dishes effortless with 1.1 cu. Ft. capacity. The grilling element allows you to enjoy crispy food in minutes. Additionally, the Ceramic Enamel interior provides a durable, scratch resistant and easy to clean interior, making everyday maintenance simple
This microwave trips a circuit breaker when other things in the circuit are in use. Can it be run at a lower wattage setting?
The Samsung Grill Cooking Countertop Microwave makes preparing multiple dishes effortless with 1.1 cu. Ft. capacity. The grilling element allows you to enjoy crispy food in minutes. Additionally, the Ceramic Enamel interior provides a durable, scratch resistant and easy to clean interior, making everyday maintenance simple
If I buy this online, and have problems, can I return it to my nearest Best Buy Store?
The Samsung Grill Cooking Countertop Microwave makes preparing multiple dishes effortless with 1.1 cu. Ft. capacity. The grilling element allows you to enjoy crispy food in minutes. Additionally, the Ceramic Enamel interior provides a durable, scratch resistant and easy to clean interior, making everyday maintenance simple
The Samsung Grill Cooking Countertop Microwave makes preparing multiple dishes effortless with 1.1 cu. Ft. capacity. The grilling element allows you to enjoy crispy food in minutes. Additionally, the Ceramic Enamel interior provides a durable, scratch resistant and easy to clean interior, making everyday maintenance simple
