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Rico
 
 
 
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    1
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    May 10, 2016
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    May 10, 2016
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Rico's Reviews
 
RoBo 3D R1 Plus + 3D Printer: Create intricate 3D models using this 3D printer, which features a large 8" x 9" x 10" print area and works with a wide variety of building materials for versatile printing options. Connect to your computer easily using the USB interface.
 
Customer Rating
1 out of 5
1
Overall a very disappointing experience.
on May 10, 2016
Posted by: Rico
Verified Purchase:Yes
Initially, I called Robo's sales support. The person, admittedly, said she was new. So new, she did not know any answers to my basic questions. She had to go and get an answer and return to the call constantly. Sympathetic to her situation, I was patient and thought, better service once actually purchased the printer if I couldn't figure it out.
The product was easy to set up and first calibration print went and looked great. Then, it quit, completely. I could not print the second calibration due to no power. I called for tech support, the same person answered the call and she was now tech support providing no help. She had to go back and forth again with ideas of what could be wrong. I was told to check the fuse and take off the bottom panel. So, I'm working on it now and discover the fuse is on the outside of the unit. I'm told I could find a replacement fuse anywhere. It was a tiny little Buss fuse which I thought would have been difficult to find. But, it looked fine to me anyway. So, I was told a level 2 tech support would help. But, that service is not 24/7 and needed to wait until Monday for a call which never came in. So, I decided returned printer for another. The second printer had a different computer application, I had to restart the program every time I wanted to get the printer to move in the X/Y/Z directions. Then, the material wouldn't come out of the extruder. I uninstalled and reinstalled application and the extruder began to work. Oh yeah!, I thought. I printed 2 calibrations and a dog tag, Then the extruder quit again and no amount of restarting, reinstalling and tech support frustration would help. I was provided no help over the phone. I was sent limited information help emails and pictures that did not match my machine. I ask for verbal help; I was told the instructions would be the same as the limited info in the emails. During the three days I had the 2 machines, I went to the Robo forums and YouTube videos. They all express their problems, their fixes and their replacement parts. Not a techy, I was not comfortable reconfiguring and rebuilding a complicated machine to get it to work right out of the box. I had all kinds of ideas and plans for my printer and small business. My excitement to get started quickly changed to frustration and disappointment. And, so, returned the second machine ending a this exasperating experience.
My Best Buy number: 2198823096
My Best Buy number: 2198823096
No, I would not recommend this to a friend.
+10points
15of 20voted this as helpful.
 
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