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ReginaMater
 
 
 
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    October 1, 2016
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    October 1, 2016
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ReginaMater's Reviews
 
With Data Backup or Transfer service, you can bring your devices to a Best Buy store and have a Geek Squad Agent transfer data from one device to another.*You'll need to bring in both your old and new devices, and you'll be without them until the transfer is complete. Please note that this is a drop-off service, so it will not be performed while you wait. A Geek Squad Agent will provide an estimated pickup date when you drop off your devices.Make a reservation by choosing a store in our online scheduler or by calling 1-800-433-5778.
 
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1 out of 5
1
Knowing the questions to ask is key
on October 1, 2016
Posted by: ReginaMater
Verified Purchase:Yes
We paid the geek squad $79 to do a data transfer from one computer to another. They took 3 accounts and put them all together in a single user. When I inquired by phone to customer service about how to get the information into the user accounts I created similar to the old computer, I was told it was "out of her perview," and she suggested I bring it back to the store which I did. The GS there gave me a very convoluted path to getting the information from the one account. When my daughter at home tried to get her information, in 10 minutes she figured out a very easy way to get what she needed out of the folder they created. It was a click and drag option which we then used for each of the accounts. Had the GS spent some time with us discussing options for setting up accounts, we could have avoided this problem. Not only did they not do that, they could not assist us in the difficulty we subsequently had even though it was quite an easy process.
My Best Buy number: 4185787282
My Best Buy number: 4185787282
No, I would not recommend this to a friend.
+6points
7of 8voted this as helpful.
 
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