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July 7, 2016
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July 7, 2016
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ILSusan's Reviews

Whynter - 500 Sq. Ft. Portable Air Conditioner and Heater - Platinum/Black

Keep your home comfortable with this Whynter ARC-14SH 14,000 BTU portable air conditioner and 13,000 BTU heater that features dual-hose operation for fast, efficient cooling. The 101-pts./day dehumidification capacity helps you breathe easily.

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Customer Rating

Worst Experience Ever!

on July 7, 2016

Posted by: ILSusan

Verified Purchase:Yes

DON'T purchase this! I bought this 14000 BTU unit to cool a 475 sq ft second floor open area. After running it for over 2 hours, the temp in the room increased by 1 degree and it was on the AC setting! The prior owners of my newly purchased house, left a 8000 BTU window unit which did much better at cooling the room, than this unit. It was easy to set up, and it's really nice that it's on wheels.

The unit was shipped on a crate type base and the box goes over the top of it and is secured on with packing straps to keep the box over the base. Unit is very heavy, 100 lbs. My handyman brought it to the 2nd floor for me.

Returning this was an ABSOLUTE NIGHTMARE!!!! I called within the 15 days to start the return process. Every time I called everyone was very nice, but I always got a different story. Then USP wouldn't pick it up because there wasn't packing straps on the box to secure the box to the base. Best Buy.com said UPS would have something on their truck to secure the box to the base. That I didn't need to worry, I only needed to have it in the original box. Then was told just to bring it to the Best Buy store to return it. I called 2 local stores and they said I can't return it there because by then it was after the 15 days and I needed to deal with Bestbuy.com. Not to mention, that would have meant I had to carry the 100lb unit all the way to my car! After speaking with over 15 reps and managers, I spent $30 on reinforced packing tape and plastic shipping wrap. I had to find some way to secure the box to the base long enough for it to make it onto the UPS truck.

Never again! This experience might have even made me stop buying from Best Buy as well!

My Best Buy number: 2652608634

No, I would not recommend this to a friend.

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