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    March 6, 2014
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    March 6, 2014
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samsungreallystinks's Reviews
 
The Samsung 2.1 cu-ft over-the-range microwave features precise touch controls located at the bottom of the glass window, lending easy accessibility and a seamless modern look to your kitchen. The scratch-resistant ceramic enamel interior takes some of the elbow grease out of cleanup, so you can effortlessly wipe up accidental spills and spatters. Use the preset sensor cook options to thoroughly cook or reheat your favorite foods with the press of a button, resulting in meals prepared at just the right temperature.
 
Customer Rating
1 out of 5
1
Samsung customer support is horrible
on March 6, 2014
Posted by: samsungreallystinks
First, the microwave looks nice, matches other appliances pretty well. The touch screen can fail to detect touches all the time - my wife and kids can't stand it. That is almost a reason to get something else.
But then I called Samsung over a broken part - grease filter wouldn't stay in place since day 1. They first told me they would investigate and get back to me, but never did. So after a few weeks I called them back and they told me that I broke it and they would be voiding my warranty. Really. So I escalated the case. They also told me I must have broken it installing it, even though it was a part *inside* the microwave that was broken. So I asked them to just send me the part and I'd fix it myself. Nope, they wouldn't do that, wouldn't even help me by giving me the part number. I should have just returned it to the store, but since it was already installed I knew that was going to be a pain. The hour I spent on the phone with Samsung was painful and a complete slap in the face to anyone that spent $400 on a microwave - for that reason alone I cannot recommend buying *any* Samsung product to anyone. Ever.
What's great about it: Looks nice
What's not so great: Support is terrible, touch screen finicky
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
3 out of 5
3
Performance
3 out of 5
3
+20points
20of 20voted this as helpful.
 
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