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Scarecrow28
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- Review count31
- Helpfulness votes4
- First reviewNovember 2, 2014
- Last reviewSeptember 20, 2017
- Featured reviews0
- Average rating4.6
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Our professional installers will disconnect your existing dryer and existing dryer vent and place and connect into an existing 110V electrical outlet and test for basic operation.
Customer Rating
1
Absolutely Worst Best Buy Experience
on May 20, 2017
Posted by: Scarecrow28
Verified Purchase:Yes
I've been a loyal Best Buy customer for many years. Never have I had such an experience with something so simple. It took four, yes four attempts just to set up and install my washer and dryer. Terrible miscommunication from Best Buy's part from start till finished. Customer service stated there were managers and many people attached to my case file but in the end it fell through. Are you telling me you best and brightest couldn't install my washer/dryer in 4 attempts?
First attempt: Installers brought the washer/dryer and 2/4 items needed for the installation. Needed a stacking kit and dryer hoses. Had to reschedule, best buy said they made notes to bring the other 2 items next time.
Second attempt: Next week comes and waited for 5 hours just for them to call me to let me know that they are on their way and when I asked if they had the stacking kit/dryer hoses they had no idea what I was talking about. So rescheduled with more notes.
Third attempt: Another week rolls by, said will be there with the equipment from 8AM-12PM. Man calls me from best buy at 7:00 AM that they will make it to my house in 30 mins. Afterwards, never received a call or any notice. Never showed up. After 12PM I had to call the customer service department once again and they said someone else will now come from 2PM to 6 PM. 5:50PM someone calls me and says they will be 1hr and 40 minutes late due to traffic. I told them that's fine, as long as they had the stacking kit and hoses. Their answer "What stacking kit?"
Once again I had to call customer service, their solution: Physically drive and go to a physical store and buy one for them. Even though I ordered everything the first time in store and the employee told me they would take care of everything and would bring it to the home to install. So frustrated/desperate I ended up just driving to my nearest bestbuy which is 20-25 mins away. Just to find out there was no Stacking Kit for that washer and dryer in stock. So they had to order it from a different Best Buy. So now the next day I had to drive to another best buy just to pick them up. Finally I have everything. They can't mess this up right?
Forth/Final Attempt Part 1: Customer service told me due to it being a 4 man team I needed to wait another week for a team to come by my house. I was so frustrated that I demanded they come immediately. I was able to get assistance from the manager that helped me with my washer and dryer in the first place. Got scheduled for the next day. From 4-8PM. The installers come at 5PM, only two of them. So we needed to wait for the other two to arrive. 30-45 mins later they arrive and they move my washer and dryer which is fine but as they are moving it into my washer/dryer area they break the front of the drip pan. Yes i'm dead serious. Its just perfect. Like a movie. So they went to Home Depot to try to do a "Patch up" job and told me it would set in an hour. After they left I left it there for the rest of the night just to be safe. Forth Attempt Part 2: The next day I check, nothing is sealed and since its not sealed, the glue/weld they used was on the floor now. Sticky. I ended up having to clean up the floor myself. I expressed my disappointment to best buy and the installers. The installers decided to get me a new tray and replaced it. Next day installers come and finally installed everything properly.
To sum this up, I don't think I will ever have a service done by Best Buy ever again. They compensated for my wasted 4-5 days of waiting/frustrating/time/patience with a gift card but I didn't felt justification. It felt like a slap to the face for someone who loved shopping there for years. It feels like they were saying "This is the best, take it or leave it". The washer and dryer itself are great equipment. It took a total of 4 weeks to get this completed. That means 4 weeks of unwashed clothes for my wife and myself. I will not again trust Best Buy with any major appliances in the future.
Second attempt: Next week comes and waited for 5 hours just for them to call me to let me know that they are on their way and when I asked if they had the stacking kit/dryer hoses they had no idea what I was talking about. So rescheduled with more notes.
Third attempt: Another week rolls by, said will be there with the equipment from 8AM-12PM. Man calls me from best buy at 7:00 AM that they will make it to my house in 30 mins. Afterwards, never received a call or any notice. Never showed up. After 12PM I had to call the customer service department once again and they said someone else will now come from 2PM to 6 PM. 5:50PM someone calls me and says they will be 1hr and 40 minutes late due to traffic. I told them that's fine, as long as they had the stacking kit and hoses. Their answer "What stacking kit?"
Once again I had to call customer service, their solution: Physically drive and go to a physical store and buy one for them. Even though I ordered everything the first time in store and the employee told me they would take care of everything and would bring it to the home to install. So frustrated/desperate I ended up just driving to my nearest bestbuy which is 20-25 mins away. Just to find out there was no Stacking Kit for that washer and dryer in stock. So they had to order it from a different Best Buy. So now the next day I had to drive to another best buy just to pick them up. Finally I have everything. They can't mess this up right?
Forth/Final Attempt Part 1: Customer service told me due to it being a 4 man team I needed to wait another week for a team to come by my house. I was so frustrated that I demanded they come immediately. I was able to get assistance from the manager that helped me with my washer and dryer in the first place. Got scheduled for the next day. From 4-8PM. The installers come at 5PM, only two of them. So we needed to wait for the other two to arrive. 30-45 mins later they arrive and they move my washer and dryer which is fine but as they are moving it into my washer/dryer area they break the front of the drip pan. Yes i'm dead serious. Its just perfect. Like a movie. So they went to Home Depot to try to do a "Patch up" job and told me it would set in an hour. After they left I left it there for the rest of the night just to be safe. Forth Attempt Part 2: The next day I check, nothing is sealed and since its not sealed, the glue/weld they used was on the floor now. Sticky. I ended up having to clean up the floor myself. I expressed my disappointment to best buy and the installers. The installers decided to get me a new tray and replaced it. Next day installers come and finally installed everything properly.
To sum this up, I don't think I will ever have a service done by Best Buy ever again. They compensated for my wasted 4-5 days of waiting/frustrating/time/patience with a gift card but I didn't felt justification. It felt like a slap to the face for someone who loved shopping there for years. It feels like they were saying "This is the best, take it or leave it". The washer and dryer itself are great equipment. It took a total of 4 weeks to get this completed. That means 4 weeks of unwashed clothes for my wife and myself. I will not again trust Best Buy with any major appliances in the future.
My Best Buy number: 0558847614
My Best Buy number: 0558847614
No, I would not recommend this to a friend.
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Protect your tea from over brewing with the PerfecTemp Cordless Electric Kettle and its six preset temperatures optimized for every variety of tea. The 1500-watt cordless kettle quickly brings water to the exact heat and keep it at temperature for 30 minutes, so you don’t have to wait for your second cup! And for those who enjoy coffee, this Cuisinart teakettle also features a French Press preset to bring out the full flavors of your coffee grinds every time.
Customer Rating
4
Water is nice a hot
on May 20, 2017
Posted by: Scarecrow28
Verified Purchase:Yes
Wife drinks tea every day, this has done wonders, very fast
My Best Buy number: 0558847614
My Best Buy number: 0558847614
I would recommend this to a friend!
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Conserve space in your laundry area with this Samsung stacking kit. It lets you stack most Samsung 27-inch front-load washers and dryers for a more efficient use of space. The dryer is securely attached to the top of the washing machine, and a detailed installation guide is included with this Samsung stacking kit for quick and simple setup.
Customer Rating
4
Stacks and holds up the washer/dryer
on May 20, 2017
Posted by: Scarecrow28
Verified Purchase:Yes
Haven't had any problems with with this item. It looked easy to set up.
My Best Buy number: 0558847614
My Best Buy number: 0558847614
I would recommend this to a friend!
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Enhance drying time with this dryer vent kit that features custom fitted ends and clamps for quick and easy installation.
Customer Rating
5
Dryer Vent kit works
on May 20, 2017
Posted by: Scarecrow28
Verified Purchase:Yes
Did the job for my installation, its a required item.
My Best Buy number: 0558847614
My Best Buy number: 0558847614
I would recommend this to a friend!
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Keep your Samsung Galaxy S8+ and S9+ from harm with this ZAGG screen shield. Its Nano-Memory technology repairs itself from scratches and nicks, and its near indestructible design protects your device in even the worst drops. This ZAGG screen shield has a glass-like surface that retains the clarity of your phone's graphics.
Posted by: Scarecrow28
Verified Purchase:Yes
One of my better protectors, however the side is starting to wear off due to bubbling
My Best Buy number: 0558847614
My Best Buy number: 0558847614
I would recommend this to a friend!
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Use a washer you can trust. This Samsung appliance is gentle on clothes and tough on dirt, stains and bacteria. Plus, it has the room and speed to get more laundry done in less time.
Posted by: Scarecrow28
Verified Purchase:Yes
The best part of the washer was the little door to put in clothes while the machine was still going.
My Best Buy number: 0558847614
My Best Buy number: 0558847614
I would recommend this to a friend!
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Less work for you, fresher results for your laundry. This Samsung dryer can steam away wrinkles and odors, stop the cycle to avoid over-drying, and save energy on each load. Plus, your clothes will look newer for longer with the snag-free stainless steel interior.
Posted by: Scarecrow28
Verified Purchase:Yes
The Dryer dried our clothes in a nicely and timely manner. Recommended
My Best Buy number: 0558847614
My Best Buy number: 0558847614
I would recommend this to a friend!
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Avenge evil alongside the Phantom Thieves of Hearts in Persona 5 "Take Your Heart" edition. This enthralling RPG combines exciting battles with vibrant graphics to create a captivating gaming experience. With a collectible school bag, steelbook case and soundtrack CD, Persona 5 "Take Your Heart" edition prepare you for the battles to come.
Posted by: Scarecrow28
Verified Purchase:Yes
Great game from start til finished. Very stylish and addicting game play.
My Best Buy number: 0558847614
My Best Buy number: 0558847614
Mobile Submission: True
I would recommend this to a friend!
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Plug your favorite compatible headset into the Xbox One Stereo Headset Adapter and hear the action just the way you like it. Easily adjust chat audio without taking your hands off the controller. Add game audio by connecting directly to your controller, console, or TV.
Posted by: Scarecrow28
Verified Purchase:Yes
This works great with my Beats by Dre headsets. No problems so far and i'm loving the sound!
My Best Buy number: 0558847614
My Best Buy number: 0558847614
I would recommend this to a friend!
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Designed for use with Samsung Galaxy Note 4 cell phones, this ZAGG InvisibleShield Glass GN4GLC-F00 screen protector features tempered-glass material to guard against damage and preserve the touch sensitivity of your phone's display.
Customer Rating
4
Very dependable protector
on November 2, 2014
Posted by: Scarecrow28
Verified Purchase:Yes
This screen protector is really strong! I'm very happy with it.
My Best Buy number: 0558847614
My Best Buy number: 0558847614
Mobile Submission: True
I would recommend this to a friend!
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