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December 16, 2015
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December 16, 2015
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JoeR's Reviews

Sony - 200W 2.0-Ch. Stereo Receiver - Black

This Sony STRDH130 stereo receiver features an AM/FM radio with 60 station presets, so you can easily find and enjoy your favorite radio programming. Speaker A/B switching helps simplify operation.

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Customer Rating

Good system but did not last even a year.

on December 16, 2015

Posted by: JoeR

Purchased STRDH130 on December 23, 2014. On mid December 2015, the "A" channel on the "Speaker A/B switching" stopped working. Disconnected the stereo system from the power source, disconnected all speaker wires. After reconnecting the speakers and powering it back up, "Reset the system", tried different speakers and different new speaker wires. Still did not work.

Spoke with Sony Customer Service, they said I qualified for a "REPLACEMENT SYSTEM" and gave me a reference number. Twenty-four hours later after emailing Sony a copy of the receipt, I was informed by Sony VIA email that I was to ship the system to New York at my expense ($50 SHIPPING COST per the USPS; half of what I actually paid for the unit).

I purchased an electronic equipment that did not last a year and I am supposed to return/ship it at MY EXPENSE. That does not qualify as "Good Customer Service".

I have been a loyal customer for SONY products for 45 years but my future electronic purchases will not be SONY. I am extremely disappointed in SONY.

Thank you SONY Customer Service but I don't need your apologies on how bad you feel that I had to go thru this experience with a Sony Product. What I need is my STRDH130 to be made whole again at no expense to me. I paid for it once; I don't want to pay for it again.

THANK YOU and have a Merry XMAS.

My Best Buy number: 0315637960

No, I would not recommend this to a friend.

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67of 75voted this as helpful.

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