Share cls128's profile
 
Facebook Twitter
 
Back to top
 
 
cls128
 
Back to top
 
 
 
cls128's stats
 
Reviews
  • Review count
    1
  • Helpfulness votes
    313
  • First review
    June 23, 2012
  • Last review
    June 23, 2012
  • Featured reviews
    0
  • Average rating
    1
 
Reviews comments
  • Review comment count
    0
  • Helpfulness votes
    0
  • First review comment
    None
  • Last review comment
    None
  • Featured review comments
    0
 
Questions
  • Question count
    0
  • Helpfulness votes
    0
  • First question
    None
  • Last question
    None
  • Featured questions
    0
 
Answers
  • Answer count
    0
  • Helpfulness votes
    0
  • First answer
    None
  • Last answer
    None
  • Featured answers
    0
  • Best answers
    0
 
 
Back to top
 
cls128's Reviews
 
Device Diagnostic and Repair
Device Diagnostic and Repair
If you are having issues with your technology, a Geek Squad Agent can remotely help you determine what is wrong and fix it.* You will be able to chat with the Agent over the phone or via an online chat window, and this Agent will obtain remote access to your computer so you won't have to perform important steps on your own. After completing your order, you will receive an e-mail with a redemption code and instructions for scheduling your service. This e-mail usually arrives within 15 minutes.
Read all reviews for this product
 
  • Tech Insider Network
Customer Rating
1 out of 5
1
DO NOT BUY - SAVE YOURSELF THE FRUSTRATION
on June 23, 2012
Posted by: cls128
from Saltsburg, PA
Gender:Female
"0" Stars was not an Option, or I would've chosen it!! 2 Hours of my life that I will never get back! I purchased this "service" through www.bestbuy.com. It appeared as though it was going to save me time and hassle of having to take my computer to a Best Buy store to have the Geek Squad remove any virsus that maybe on my computer. I purchased this service, received my redemption code and instructions within the 15 minute time frame. I followed the instructions and kept getting an error message that my "order ID code" was invalid. I tried several times, then called the 800 number I received with the redemption code. 2 hour long story short, I had 2 different tech agents remote access my computer and they couldn't get the redemption code to work. I was then told to contact Best Buy because I had been speking with the Geek Squad tech support. They said it was an issue with the redemption number. I then called the toll free number for Best Buy. No one there knew anything either and transfer me to tech support. Again, they were unable to help me as they didn't even know about this service being offered. All they could suggest was transfering me to their order team and having a refund issued. The gentleman came back on the line after a few minutes and said that he explained to the order team representative what was going on, and was told that, even though they are not supposed to, they would issue me a refund which would show on my account within 5 to 7 business days. I thanked him for his help, but thought WTF, why wouldn't they be permitted to issue me a refund for a product that wouldn't work. So now I will wait and see if I get the FULL refund which would be the cost of the service, plus tax. I should've just taken my computer to the store to get fixed. It will take them about a week to service and cost me an additional $50 or so. Thanks for wasting my time online Best Buy Service!!!
What's great about it: NOTHING
What's not so great: DIDN'T WORK & TECH SUPPORT KNEW NOYHING ABOUT IT
No, I would not recommend this to a friend.
Share this review:
Facebook Digg DelIcioUs
+266points
313of 360voted this as helpful.
 
Back to top
 
cls128's Review Comments
 
cls128 has not submitted comments on any reviews.
 
Back to top
 
cls128's Questions
 
cls128 has not submitted any questions.
 
Back to top
 
cls128's Answers
 
cls128 has not submitted any answers.
 
Back to top