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Mustang1967
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- Review count1
- Helpfulness votes61
- First reviewDecember 9, 2013
- Last reviewDecember 9, 2013
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- Average rating1
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Mustang1967's Reviews
Whirlpool 24.5 Cu. Ft. Side-by-Side Refrigerator: This intuitive Whirlpool refrigerator maintains the freshness of your groceries using the Accu-Chill temperature management system, so you can easily minimize your food waste. Quickly access filtered water and cubed ice through the door simply by pressing a button. If containers in the fridge accidentally leak, the 4 SpillGuard shelves catch the spills to make cleanup a breeze.
Customer Rating
1
Nice features, Poor performance
on December 9, 2013
Posted by: Mustang1967
from chicago, il
Gender:Male
Age:45-54
We bought this Whirlpool 2 1/2 weeks ago to replace our older Whirlpool. We like the brand and the features this fridge offered. We have a limited space and this model fit. We liked the looks, the LED lighting, storage and external ice/water (our previous fridge also had the external dispenser). However, there is a severe design flaw in the dispenser and we are exchanging this model for another, paying the cost difference. The problem is that ice dispensed gets trapped in the chute door, and not all the ice releases when you remove your glass.
The result is that seconds later, or when you switch from ice to water, the remainder of the "stuck" ice shoots out and ends up all over your floor. And the water drips after your done dispensing also leaving a trail. I called Whirlpool customer service to inquire if there was a fix for this problem and they told me they had calls on this, but there is no remedy. They said just hold my glass against the dispenser for an extra 2-3 seconds. However, when you try this, ice and water continue to dispense, just making the mess worse. This is a common problem among reviewers, and it is a real issue. I suspect the chute door is not opening wide enough, then closing too slowly trapping the ice at that door. It then shakes loose when you remove your glass creating the mess. Whirlpool has no answer, but Best Buy agreed to exchange the fridge, so that's what we're going to do. So if you use ice and water dispensers, and our family does a bunch, do not purchase this model. And by the way, we are exchanging this model for another model made by Whirlpool which has separate levers for ice and water, so I have no bias against Whirlpool.
The result is that seconds later, or when you switch from ice to water, the remainder of the "stuck" ice shoots out and ends up all over your floor. And the water drips after your done dispensing also leaving a trail. I called Whirlpool customer service to inquire if there was a fix for this problem and they told me they had calls on this, but there is no remedy. They said just hold my glass against the dispenser for an extra 2-3 seconds. However, when you try this, ice and water continue to dispense, just making the mess worse. This is a common problem among reviewers, and it is a real issue. I suspect the chute door is not opening wide enough, then closing too slowly trapping the ice at that door. It then shakes loose when you remove your glass creating the mess. Whirlpool has no answer, but Best Buy agreed to exchange the fridge, so that's what we're going to do. So if you use ice and water dispensers, and our family does a bunch, do not purchase this model. And by the way, we are exchanging this model for another model made by Whirlpool which has separate levers for ice and water, so I have no bias against Whirlpool.
What's great about it: Style, lighting, storage
What's not so great: Defective ice and water dispenser
No, I would not recommend this to a friend.
Quality
1
Features
4
Performance
1
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