When your computer, tablet, mobile device or networkable device is crashing, dragging or acting up, you can trust Geek Squad Agents to determine what is wrong and professionally repair the issues.
I left Laptop for diagnostics of problems after w7 was replaced with w10: keyboard did not work correctly and office started configuration every time when open. After 3 days they say no problem found and additional diagnostics required for additional fee and 2 weeks processing time. Also they said that initially described symptoms were not confirmed, while I demonstrated them again at pick up. My conclusion: they did not do a think even did not bother to read the order. I am not a computer expert, just a user, and it took 2 hours to fix the problems using Google (after I got it back because refused to pay more.)