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March 3, 2016
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March 3, 2016
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Derek's Reviews

Seagate - Personal Cloud 3TB External Hard Drive (NAS) - Black

This Seagate Personal Cloud STCR3000101 external USB and Ethernet hard drive features a 3TB capacity, so you can stream, share and manage media and other files whether you're at home or on the go.

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Customer Rating

I recommend going with the WD

on March 3, 2016

Posted by: Derek

From the moment I bought this I had multiple problems on 3 different computers, 1 of which is brand new running Windows 10. Followed the very simple instructions but ran into issues like not detecting the drive, or getting hung up forever in the backup process (stuck at x% for over 24 hours, stuff like that). Unknown errors that couldn't be looked up etc.

Spent way too much time trying to fix it myself with google and seagate FAQs and whatnot. Fixed some problems while encountering others.

I tried to speak to tech support multiple times but it seems they only work during regular work hours, no weekends or nights, which makes it hard for someone else who works full time to get anything resolved.

When they didn't answer their phones on President's Day (is that even a real holiday?) I decided I spent enough time on a device that should be more or less plug n play. Traded it in for a WD which worked flawlessly from the start. Except Best Buy couldn't give me a refund for the Seagate because they don't have an agreement with them whatever that means. So I tried again directly with Seagate and they refused to give me a refund because the warranty only covers a replacement.

Luckily I found someone sympathetic at Best Buy who was willing to refund me because he himself was familiar with Seagate's horrible support. Later, three other Best Buy employees agreed, with negative experiences with Seagate.

Best Buy: If your employees all agree that Seagate support is bad, and if you have no agreement with their company to get reimbursed for faulty products, then you really should take their stuff off your shelves.

I acknowledge that once in a while you will inevitably pick up a faulty electronic device off the shelf, and that's not the company's fault, but I think it's my right as a consumer to try out the other brand when this happens and when my entire experience with the first brand has been bad. If you don't support this then you shouldn't sell the company's products in the first place.

My Best Buy number: 3788811509

No, I would not recommend this to a friend.

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