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- First reviewSeptember 19, 2014
- Last reviewSeptember 19, 2014
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Carygeek's Reviews
This 3TB WD My Cloud external network-attached storage device's Gigabit Ethernet interface allows connection to your existing network, so you can easily store and access files with compatible PC, Mac, mobile phones and tablets from anywhere in your home.
Customer Rating
1
May not be typical experience, but mine was awful
on September 19, 2014
Posted by: Carygeek
from Cary, NC
Compatible with...:PC
My MyCloud was extremely slow registering set up changes and loading files. I had never had one before and just assumed that was all that could be expected of a device storing so much information. Then it stopped being accessible. My computer could see it on the network but couldn't get to the dashboard to manage it or to upload/download files. Called WD tech support. The guy actually told me he was going to close our session and hang up because it was taking so long for the device to respond. I persisted and got a better tech the next day. She ran a number of diagnostics and methods to get it to work. Was very patient, methodical, persistent - and after 2 and 1/2 hours non-stop on the phone she said the device was defective and that she would arrange for WD to send me a new one. I already had 100,000+ photos on it so I didn't want to just take it back to BestBuy for replacement - she said WD would send a new one for me to transfer files to and then I could erase the old one and return it to them. Good outcome - but wasted massive amount of time with set up, data transfer, and on phone with tech support. I don't know what percentage of these drives are sent out with defects, so good luck!
My Best Buy number: 0307599139
What's great about it: If you get it working, you'll know yoiur files are backed up and you can make them accessible to family and associates
What's not so great: Complicated set up to utilize all of its features
No, I would not recommend this to a friend.
Other Best Buy Products I Recommend
Seagate - Central 3TB Personal Cloud Storage External Hard Drive (NAS) - Black
(242)Ease of Use
1
Performance
1
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