TheHartFamily's contributions

Share TheHartFamily's profile

TheHartFamily

TheHartFamily's stats

Reviews

Review count
1
Helpfulness votes
23

First review
August 7, 2015
Last review
August 7, 2015
Featured reviews
0
Average rating
5

Reviews comments

Review comment count
0
Helpfulness votes
0

First review comment
None
Last review comment
None
Featured review comments
0

Questions

Question count
0
Helpfulness votes
0

First question
None
Last question
None
Featured questions
0

Answers

Answer count
0
Helpfulness votes
0

First answer
None
Last answer
None
Featured answers
0
Best answers
0

TheHartFamily's Reviews

Samsung - Chef Collection 24" Top Control Built-In Dishwasher with Stainless Steel Tub

Built to fit more dishes. This Samsung dishwasher powers through each wash with a wall of water pressure to thoroughly clean each dish. Plus, you can control which zone gets a more intensive wash to target heavy messes.

My Best Buy® Elite Plus Member
This user is a My Best Buy® Elite Plus Member, who has spent $3,500 on eligible purchases and is now getting 1.25 points per dollar. They may have received My Best Buy® bonus points for submitting reviews. They may have also participated in an invitation-only program that provides My Best Buy® Elite Plus Members with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews.
My Best Buy® Elite Plus Member

Customer Rating

2nd times the charm?!

on August 7, 2015

Posted by: TheHartFamily

Ordered this dishwasher in April 2015 simply because I put Samsung Chef's Collection in the rest of my kitchen and I wanted it to match. It showed up with the Best Buy truck but had to wait for the 3rd party installer to show. When he walked in he said, " Wow, I've never seen one of these before." (not comforting) and proceeded to unbox and install my dishwasher. I had quite a few issues over the next month with the unit leaking, not closing or not finishing cycles. After a service call and no resolution, I contacted Geek Squad again and they told me I was eligible to receive a new unit and have a re-install. They showed up, delivered and installed the new unit and since then it's been the best dishwasher I've ever owned.

I'm coming out of a high-end Bosch dishwasher and before I bought this Samsung - Waterfall unit, IT was the best dishwasher I had ever owned. We have an open floor plan in our house so noise is a factor. Noone wants to hear dishes being washed while watching TV or listening to music. I'm totally serious when I say that I can't even tell if this thing is on half the time. It's unbelievably quiet. I use Finish and Jet Dry and this machine does a really good job with them. All my dishes come out spotless and the zone boost seems to really work well.

Geek Squad was great through the whole experience. Even though I was frustrated with the first unit, I never felt like I was getting the runaround. Since the re-install I have NO complaints and only high praise and compliments for this unit. Yes, it's an expensive dishwasher. It's also the best dishwasher I've ever owned.

I hate to throw the installers under the bus, but It seems like these high end units are VERY particular and need to be installed and balanced with a little more care and precision that a standard unit. Maybe in some areas the installers don't see enough of them to have enough experience installing them. Either way... having the guy that showed up to install my new expensive dishwasher look at it like it was alien technology was not comforting.

My Best Buy number: 2828848277

I would recommend this to a friend!

Share this review:

+19points

23of 27voted this as helpful.

TheHartFamily's Review Comments

TheHartFamily has not submitted comments on any reviews.

TheHartFamily's Questions

TheHartFamily has not submitted any questions.

TheHartFamily's Answers

TheHartFamily has not submitted any answers.