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CSL11
 
 
 
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  • Review count
    1
  • Helpfulness votes
    91
  • First review
    May 28, 2016
  • Last review
    May 28, 2016
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CSL11's Reviews
 
Achieve the purest clean. This Samsung washer steams the dirt, bacteria and allergens right out of clothing, linens and more. It also sanitizes itself automatically, without using any harsh chemicals.
 
Customer Rating
1 out of 5
1
AWFUL, BROKE WITHIN 1 YR, CUSTOMER SERVICE AWFUL
on May 28, 2016
Posted by: CSL11
My husband and I bought this washer based on the reviews. HUGE MISTAKE. About 7 months into having the washer, it completely stopped working. The drum would no longer spin, and it was useless. "Luckily," we were within the manufacturer's one year warranty. OH MY GOD, SAMSUNG WAS A NIGHTMARE TO WORK WITH.- an incompetent customer service team with a terrible system. Not exaggerating, we had to make 20+ calls, each of which we were referred to someone else, and told the same thing every time, "we will call you in a few days." They sent two separate repairmen out who looked at the machine, shrugged their shoulders, and said they couldn't help. It is now OVER ONE MONTH after we placed the initial claim, and we are still waiting for our refund. Save yourself the trouble and DO NOT BUY SAMSUNG. Faulty product and customer service that was horrendous beyond words.
No, I would not recommend this to a friend.
+82points
91of 100voted this as helpful.
 
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