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Vega
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- Review count1
- Helpfulness votes60
- First reviewMay 11, 2016
- Last reviewMay 11, 2016
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- Average rating1
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Vega's Reviews
Make duplicate copies or disseminate information throughout your building with this HP OfficeJet Pro printer. Its compact footprint doesn't take up a lot of space, and InkJet technology offers clear images and text for plain paper copying and beyond. An easy-feed tray on this HP OfficeJet Pro makes quick work of even large tasks.
Posted by: Vega
I'm working on my Mac desktop and previously owned an HP OfficeJet 8610 (Printer 1) which required a new printer head. Luckily I purchased the extended warranty that Best Buy offers. Unfortunately, the 8610 is discontinued and was refunded the cost of purchase. I decided to go with the newer model 8710 (Printer 2). I plugged it in and did the basic (date, time, etc) setup on the printer and as instructed continued the installation online.
It requested to download the installation wizard and follow its instructions. All went well in connecting the printer to the network but when it came to adding to printer, it for some reason lost connection and was given an error message. I had to restart the printer for it to connect again and proceed. When it came time to print the test page, again, it lost connection. I restarted the printer and the test page printed.
I've called HP technical support (in the Philippines) multiple times, each call lasting about an hour with a representative "specialized" in Apple software (Mavericks, Yosemite, El Capitan).
Call 1, representative said it was my internet connection so he continued by splitting my internet connection from 5.0 to a 2.4 (slowing my internet) and requested to shut modem, printer, and desktop off and on again. I let them know that it will print but will eventually stop. The printer printed and that was their goal. Call ended. Continued my work and when I continued to print, it didn't.
Call 2, representative stated that it was my Norton security and said Apple computers don't need extra security and continued on by deactivating my security. Shut everything down and on again. Once again I let them know it will print but will eventually stop. Printer printed and that was that. Continued my work and when I tried to print, it didn't.
Call 3, representative stated it was the IP address along with my modem and continued on by tapping into my modem and changing all sorts of settings and then changed the IP address to the printer. Restarted everything and printer did not print. Representative wanted to restart the installation process from step 1. I ended the call.
I exchanged the printer at Best Buy thinking it was probably just a bad printer.
Printer 3. Call 4. I called HP to ensure I was installing the printer correctly and that I wasn't missing or doing something wrong. I asked to speak to someone in the USA (not that I had something against Philippines but during me calling the accents were getting difficult to understand and them to understand me... I had to speak slowly at times) but was transferred to a supervisor, who then transferred me to the apple specialist department, who then placed me back in queue to the automated system you get when you first call, then to a representative in the Philippines, then to the Apple "specialist" department, who then called Apple Technical support in California and transferred me over. The phone signal was weak so the representative had to hang up and call me back.
Call 5. The Apple representative ran test to ensure it was not an Apple software issue or any type of glitches. She stayed on the phone throughout the installation process and we ran into the same issues. I demonstrated how if I turn the printer off and on it prints one page but then will no longer work. She concluded it was the printer's software and needs to be addressed by HP. She suggested I call HP.
My Best Buy number: 2823788196
No, I would not recommend this to a friend.
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