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Angel1977
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- First reviewAugust 13, 2013
- Last reviewAugust 13, 2013
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Angel1977's Reviews
A professional, ISF (Imaging Science Foundation)-certified Geek Squad Agent will use precision equipment to calibrate your TV, tweaking sharpness, black levels, white levels, brightness, color temperature and more to provide the best possible picture in your home.* The Agent will also create custom presets to complement different room ambiences. This service takes about 2 hours to complete. After completing your order, you will receive a confirmation e-mail that contains a redemption code. You can then schedule your appointment by calling 1-800-GEEK SQUAD (1-800-433-5778) and following the prompts for Home Theater and Installation.** Please print your Geek Squad confirmation e-mail and be ready when the Agent arrives at your chosen location.
Posted by: Angel1977
from Hampton, Va
Gender:Male
I was first hesitant on doing a calibration on my Samsung UN60F7100, and after doing a little research decided to take advantage of this service being free due to being a premier silver member. Now for the full review...My first appointment was for a Tuesday, but was delayed for a week. After numerous calls to Geek Squad to confirm this change, I was finally able to reschedule for the next week. A side note, when you schedule an appointment for calibration, Geek Squad will ask if you have viewed the TV for at least 100 hours, they even send a confirmation email detailing this. Well...now to the actual calibration. The technician arrived at my house, and the first question was how long have you had the TV, I responded 3 weeks, and more than the minimum 100 hours. He immediately told me that 100 hours was not acceptable and that the appropriate time would have been 3 months to calibrate. He made valid points, but seemed like he did not want to be where he was supposed to be. When I brought up Best Buys policy on this he said that their policy on calibration was incorrect. This is perfectly understandable, and could not see fault in this persons judgment, however, if this were the case and we should all wait at least 3 months for this service, then it should be clearly stated on Best Buys website. Most of us spend plenty of money, hard earned, and especially in this economy and want results. The calibration was completed, very quickly, and could actually see small improvements, however not enough to justify the actual price. Best Buy has failed here with this service and should be more clear, especially when it charges $250.00 for this service. I have read many articles on this and can agree that this "calibration is hit or miss". I will end by saying that I am very disappointed by this service and although the technician was very respectful, this service is not worth the money, even if it is free. Best Buy has to really check its policies on calibration and the actual "break in period" and correctly inform their customers.
My Best Buy number: 2861030189
What's great about it: Free
What's not so great: Not much of a difference in picture quality
No, I would not recommend this to a friend.
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