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Bishaman
 
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Reviews
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    1
  • Helpfulness votes
    50
  • First review
    July 5, 2013
  • Last review
    July 5, 2013
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Bishaman's Reviews
 
TV Calibration
TV Calibration
A professional, ISF (Imaging Science Foundation)-certified Geek Squad Agent will use precision equipment to calibrate your TV, tweaking sharpness, black levels, white levels, brightness, color temperature and more to provide the best possible picture in your home.* The Agent will also create custom presets to complement different room ambiences. This service takes about 2 hours to complete. After completing your order, you will receive a confirmation e-mail that contains a redemption code. You can then schedule your appointment by calling 1-800-GEEK SQUAD (1-800-433-5778) and following the prompts for Home Theater and Installation.** Please print your Geek Squad confirmation e-mail and be ready when the Agent arrives at your chosen location.
 
Customer Rating
2 out of 5
2
Poor customer service, wasted my time
on July 5, 2013
Posted by: Bishaman
from Phoenix, AZ
Gender:Male
I scheduled an appointment for July 5th. The confirmation email stated that they would call me the day before to confirm. However, as the day before was a holiday, they never called. At 8:00 AM on the 5th, I get a call telling me that the technician cannot make my appointment and that I have to reschedule. By this time, my husband has already taken the day off specifically for this calibration. The woman who called was not apologetic, understanding, or willing to work with us in any way. I told her I could make the following Monday work, but she informed me that the tech doesn't work on Mondays and that I would have to pick a different day. $250 out of pocket and a day off of work and I'm supposed to bend over backwards to accommodate their schedule? Completely unacceptable.
What's not so great: They couldn't make their appointment and wouldn't fit my schedule.
No, I would not recommend this to a friend.
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