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UnhappyConsumer

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September 1, 2016
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September 1, 2016
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UnhappyConsumer's Reviews

Honeywell - AirGenius 3 Air Cleaner/Odor Reducer - White

Enjoy clean, healthy air with this Honeywell AirGenius 3 HFD-300 air cleaner/odor reducer that removes up to 99.9% of microscopic airborne particles and pollutants from the air. The permanent filter features a washable design for easy cleaning.

My Best Buy® Elite Plus Member
This user is a My Best Buy® Elite Plus Member, who has spent $3,500 on eligible purchases and is now getting 1.25 points per dollar. They may have received My Best Buy® bonus points for submitting reviews. They may have also participated in an invitation-only program that provides My Best Buy® Elite Plus Members with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews.
My Best Buy® Elite Plus Member

Customer Rating

Poor quality

on September 1, 2016

Posted by: UnhappyConsumer

Purchased this unit about 6 months ago and it works great reducing pet odors, etc. Which is why I purchased this model. However, within a couple of months it began rattling very loudly. This has only gotten worse over time. I've changed the filter more than the recommended every 3 months and it does not help. I called the warranty center as recommended by others with the same issue and YES they are going to send me a replacement unit but only AFTER I pay to ship them back the defective unit with a 4-5 week potential turn around. I found this to be less than stellar customer service as not only do I have to pay for their defective product to be shipped back, I have to wait weeks for a new one. Any time in the past I've had to deal with defective products from other companies they issue a return label and it's shipped back at the company's expense and a replacement is sent immediately. If they do not receive the product back in a certain amount of time you are billed for the replacement. Why should I have to pay out of pocket for a defect in their product. I will NEVER buy another Honeywell product.

My Best Buy number: 1050455284

No, I would not recommend this to a friend.

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