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    September 19, 2015
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    September 19, 2015
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kstam170's Reviews
 
Samsung - 4.0 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Samsung - 4.0 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Samsung 4.0 Cu. Ft. 8-Cycle Top-Loading Washer: Safely wash a wide variety of fabrics with 8 cycles and 4 temperature settings to choose from. The soft-close lid allows you to easily open and close the lid without making noise.This washing machine is not affected by the published safety recall.
 
Customer Rating
1 out of 5
1
Poor Product, Worse Customer Service
on September 19, 2015
Posted by: kstam170
I purchased this washer when buying our new house, and the spin cycle would run continuously. Because of this, the water usage skyrocketed because it would spin dry, then refill with water, and the electricity usage was higher than normal. Loads would take 6+ hours before I would shut the water supply off and spin it again. This happened for several weeks before the technician could come out. The technician fixed the problem within minutes and said that this was a known issue on all units produced within a 5 month window. These units were somehow not recalled, even though it was a known issue. My water bill spiked to $650 and $450 the two months that this was an issue (it was fixed part way through the second month) and Samsung has been less than useless at helping resolve the issue. I’ll never buy another Samsung product after the miserable experience dealing with their “customer service” department.
No, I would not recommend this to a friend.
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