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August 13, 2017
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August 13, 2017
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Keith's Reviews

Samsung - 40" Class (39.5" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV

Have a movie night with this 40-inch Samsung LED TV. It has a 4K resolution and 120 clear motion rate for lifelike video, and it has DTS Studio Sound to fill the room with dynamic audio. This Samsung LED TV has built-in Wi-Fi, so you can stream content from your favorite apps.

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Customer Rating

Nice picture, Frustrating Remote

on August 13, 2017

Posted by: Keith

from San Diego

I installed 7 of these in a dental office recently, and while the TVs have a nice picture, the dentist and staff absolutely hate the remote. Their comment was "It's just not intuitive!". For instance, changing inputs requires navigating through several steps of the menu, when it could have been as easy as hitting a "source" button, like it used to be. Selecting a channel by voice command can be frustrating with the different accents and voices of the different staff members. They end up yelling at it in frustration, which is embarrassing in front of patients.
Browsing the web with voice control is also very unreliable. It can't understand a command like "You-Tube", even by somebody with perfect English. The client wants to return them and get a model that has a more conventional remote, or for another brand altogether. .Sometimes, it's better not to reinvent something that doesn't need to be improved. Just give us our buttons back!

My Best Buy number: 0109791741

Mobile Submission: False

No, I would not recommend this to a friend.

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